Maintenance Administrator - #1260725
This is your opportunity to be the voice of AT&T a global leader in communications and technology! As a member of our team, youll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to help our customers stay connected to what matters the most.
Our Maintenance Administrators earn between **$16.13 - $36.54** per hour. With our amazing wage opportunities, our average starting earnings begin at **$33,540** per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.
+ Sick leave
+ Paid Parental Leave
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
As a Customer Service Maintenance Administrator, youll work in a call center environment resolving voice and data issues with our customers as well interface with employees in the field. Youll process customer service order requests and trouble reports, verify customer service appointments and service problems so you can prioritize, route and status appropriately.
What you'll do as an AT&T Customer Service Maintenance Administrator:
+ Receive and analyze service orders and output reports.
+ Input data on a computer while speaking with internal and external customers over the phone.
+ Initiate appropriate actions for trouble resolution and escalate as needed.
+ Contact customers by phone to verify if problems are resolved and to negotiate schedules for maintenance.
+ Dispatch work and trouble information to maintenance forces
What youll need:
+ Excellent Communication skills
+ Data entry and problem-solving skills
+ Basic computer skills
+ Satisfactory results from a background/employment history investigation and drug screening
+ The ability to work day, evening, night, weekend and split shifts.
+ Qualification on pre-employment screening
Ready to join us? Apply today!
Test study guides can be found at: www.att.jobs/test-guides.aspx
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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