Business Office Coordinator (Full Time- Assisted Living) - #1333727

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The person will provide administrative and secretarial support to the director and staff of the Gardens at Luther Park. Serves as the first point of contact for residents, families and employees. Independent judgment is required to plan, prioritize and organize diversified workload and recommends changes in office practices or procedures.

There are a variety of duties that this position is responsible for including - but not limited to:

Administrative Support

• Perform customer service functions by assisting residents, family members and employees and directing to the appropriate person.
• Answer phones and direct calls to the appropriate person. Order office and nursing supplies as needed.
• Distributes mail/packages to residents’ doors.
• Provide administrative support to director, health services and activity departments.
• Assemble admission packets, ensuring information is current. Serve as a back-up for tours for prospective residents/families.
• Enter new resident information into electronic health records and update as needed.
• Maintain resident roster and provide occupancy reports as requested.
• Monitor video cameras and doors and reports any concerns to the director.
• Maintain calendar of resident appointments and coordinate transportation when needed.
• Assist with staff meetings, community events, assisted living week, etc.
• Activates key fobs for new residents, family members and employees; keeps accurate record of Fob distribution; maintain key cabinet.
• Manage building wide employee communications
• Manage booking of guest apartment rental and the community room
• Assist with onboarding of new residents and families
• Assist with staff scheduling
• Serve in the on-call rotation as administrative on-call

Accounting

• Process invoices for accounts payable.
• Record guest dining and process payments or record in the appropriate resident account.
• Maintain company credit card for the Gardens and submit monthly receipts.
• Manage employee meal ticket program and payroll deduct forms. Sell meal tickets to catered living residents.

QUALIFICATIONS:

• High school diploma or GED required.
• Minimum of one year of administrative and/or billing experience.
• High level of proficiency with computer programs including but not limited to Outlook, Word, Excel and PointClickCare.
• Strong attention to detail and math skills required.
• Excellent written and verbal communication skills.
• Highly organized.