Floor Manager - Part Time - #1335318

Floor Manager - Part Time Department: Patron, Artist, & Client Experiences FLSA: hourly/non-exempt Starting Pay: $14/hour with promotion to $15/hour upon completion of training About the Floor Manager Provides excellent service to Kentucky Performing Arts patrons and instructive supervision to Volunteers by executing essential duties personally or through effectively delegated supervision Role Responsibilities

• Oversees Front of House operations for a given area during assigned KPA events.
• Seats patrons, enforces KPA rules, and identifies and solves problems as they occur.
• Informs House Manager of the details of the event for inclusion in the House Report.
• Carries out duties as assigned per event including but not limited to:
  • Supervising a staff of Volunteers.
  • Volunteer check-in and check-out.
  • Supervision of program stuffing and distribution
• Briefing of Volunteers regarding performance/event information, placement, and emergency procedures.
• Observing and responding to patron comments.
• Provides emergency assistance to patrons as needed.
• Provides written documentation of Volunteer performance, incidents, etc. during assignment.
• Being available to Volunteers and patrons before, during and after performances to answer questions and assist as needed.
• Acts as a liaison between renters and KPA staff during events in the absence of a House Manager or Senior Manager of House and Volunteer Services.
• Assists the House Manager using established procedures during any emergency situation.
• Attends monthly departmental staff meetings and mandatory KPA workshops, and maintains regular established standards of communication with House Management Office.
• Understands, and is accountable to all departmental standards, procedures and policies.
• Accurately and completely fill out department forms in accordance with company policy.

May be required to train new House and Floor Managers as needed Physical Demands

• Above average skills in reading, writing and speaking English.
• Ability to lift approximately (35-40) pounds unassisted using appropriate lifting techniques and/or devices.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The employee is frequently required to hear, sit, stand, and walk.
• At times, employee will be required to carry, push, pull, climb, balance, stoop, kneel, crouch, crawl, reach, grasp, feel, use hand/eye/foot coordination, and use repetitive motions.
• Must be able to effectively navigate the facility, both public and non-public spaces.
• On occasion, events will be outdoors and exposure to the elements should be anticipated.
• Loud noise should be anticipated at certain concerts/events.

Education, Experience, and Skill Requirements

• The employee must possess excellent oral and written communication skills and organizational skills.
• Must be able to work with a diverse group of people and have the ability to work independently or as a team member.
• Prior experience in audience services, customer services, retail, sales, hospitality services or client relations preferred.
• Must attend KPA provided AED/CPR Certification classes, when courses are made available (Every two years).
• Must have a High School Diploma or GED.

As a community steward, we are dedicated to authentically serving all members of our community. We accomplish this through the realization of our mission, creating lifelong relationships with the arts. To this end, each of us are asked to embrace and leverage the diversity of all team members, stakeholders, art forms and audiences Kentucky Performing Arts provides equal employment opportunities (EEO) to all employees and applicants for employment.