SLOT FLOOR ATTENDANT - #1335390

Position Summary

Under limited supervision while working with management to fulfill goals and objectives in the Slot Department. Works to ensure a consistent and professional corporate image.

Supervision Exercised

Supervised by the Slot Lead Supervisor.

Major Duties and Responsibilities

• Provide excellent customer service and establish guest perception of the slot department as that of exceptional hospitality and friendliness.

• Count, verify and sign for banks issued.

• Complete customer transactions and conversions of cash, chips and coin.

• Act as host and answer customer concerns and questions.

• Responsible for recognizing slot codes on slots, clearing simple cash in and cash out jams, and notifying supervisors of more serious malfunctions.

• Assist slot technicians when necessary.

• Effectively explain slot machine pay out schedules to patrons.

• Complete jackpot pay outs.

• Must be capable of comprehending, and conveying various property events to slot players.

• Perform additional duties and responsibilities as necessary or assigned.

Knowledge, Skills and Abilities

• Ability to deal effectively with the general public and casino staff.

• Knowledge of Casino Operations, Tribal, federal and state reporting requirements.

• Knowledge of slot and gaming equipment.

• Ability to work under extreme pressure and levels of stress.

• Ability to follow instructions.

• Ability to count and verify large sums of money: coin/cash

• Ability to recognize and process jackpot pay outs.

• Ability to read and understand slot codes and pay out combinations.

• Ability to use a 2 way radio.

Minimum Qualifications, Education and Experience

Required:

• High School Diploma, GED certification or equivalent.

• Six (6) months customer service experience.

• Must be at least 21 years of age.

• Must possess and maintain a valid, unrestricted New Mexico Driver’s License.

Preferred:

• Experience in a slot department.

Licensing Status

• Must be able to obtain and maintain the required Gaming License.

• Will require a post-offer, pre-employment and random drug screening.