CUSTOMER SERVICE AIDE (DHS) - #1335420

GENERAL STATEMENT OF DUTIES: Within the Department of Human Services, to perform a variety of clerical duties, including but not limited to: producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies, and greet and register customers into the eligibility system; and to do related work as required.

• Within the Department of Human Services, to perform a variety of clerical duties, including but not limited to: producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies, and greet and register customers into the eligibility system.

• To perform receptionist duties such as greeting and directing customers, provide information of a routine nature and direct customers to proper staff for requested information.

• To direct and assist the public in the preparation of forms, records and the self-service portal located in DHS field offices.

• To be part of the scanning team in a field office and the central scanning room.

• To prepare, verify, sort, batch and scan all documents for new and existing customers.

• To index and file scanned documents to new and existing cases for all programs.

• To organize, maintain, and/or purge files, documents, applications and forms.

• To receive, retrieve, sort, date stamp inter-departmental mail, U.S. postal mail, papers, applications, forms and any other documents and distribute mail and documents to appropriate destination.

• To enter, direct and process incoming information pertaining to all departmental programs.

• To scan in an organized fashion all applicable information in case records.

• To answer phones, take messages and transfer calls to offices or appropriate personnel.

• To operate office equipment such as scanning machines, copiers, calculators, and other office machines, as required, in the performance of clerical duties under conditions not requiring skilled operation of such equipment.

• To prepare requisitions, vouchers, claims and other records, forms or reports of a clerical nature related to fiscal activities which includes but is not limited to: time, leave, travel, appointment, payroll, personnel and other related records, forms and reports; indexing and filing records, forms, reports; proofreading of typewritten material; assembling, compiling, verifying and analyzing routine statistical data, including the preparation of tables and charts prescribed by a superior; coding of data to be used for mechanical tabulations; preparing, verifying, processing and maintaining other varied office records and reports.

• To do related work as required.