Front Desk Associate - Dental Clinic, UMKC School of Dentistry - #1335918

Hiring Department

The UMKC School of Dentistry serves as a leader in the advancement of oral healthcare through exceptional educational programs, scientific inquiry, patient care and service to society. For more than a century, the school has led the way by preparing the next generation of oral health care professionals, conducting cutting-edge research, and delivering high-quality care to patients. Our program is the only public dental school in Missouri and our alumni account for roughly half of all practicing dentists in Missouri

Job Description

The Dental Clinic at the UMKC School of Dentistry is seeking an experienced, customer service focused individual to join our collaborative, fast-paced clinical environment. With responsibilities at both front desk and call center areas, individuals in these positions are the first point of contact for Dental School patients, visitors, faculty, staff, and students and are responsible for greeting, updating patient medical records, and providing the necessary information need to be seen in the clinic.

Job Duties

• Checking in patients for their appointments at time of arrival
• Providing clear direction to patients, visitors, faculty, staff, and students and ensuring all questions are answered (e.g., where to park, providing directions within the building, and escalating questions to supervisors when appropriate.)
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies
• Working cross-functionally with individuals and teams including patients accounts, team clerks, oral surgery, dental assistants, faculty, and students
• Review, update, and reasonably comprehend information contained patient charts/records
• Input patients’ information into the computer system
• Scan patients' I.D. into the system/update charts when needed
• Assign doctor codes when needed/end dates on charts
• Provide doctors notes for work or school
• Relay rationale for appointments which are cancelled or changed
• Page students and/or doctors, as needed
• Print daily student and screening list
• Answering incoming local, long distance, and inter-campus telephone calls and make proper connections.
• Place outgoing and interoffice call.
• Receive and respond to emergency calls, record necessary information, and notify appropriate personnel.
• Assist in the maintenance of paper assignments and maintenance of records.
• Provide routine non-technical information upon request and/or refer to appropriate area.
• Will use computer to schedule patient appointments.
• Review, update, and reasonably comprehend information contained patient charts/records
• Input patients’ information into the computer system for appointment.
• Relay rationale for appointments which are cancelled or changed
• Providing clear Information to patients’ and ensuring all questions are answered (e.g., fees for screening appointments, providing email address for x-rays, where to park, escalating questions to supervisor when appropriate.)
• Transfer incoming and outgoing calls within the building
• Mail out screening letters to patients, note charts if mail was returned
• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• At least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• At least 1 year of experience working as a receptionist, front desk or call center representative or in a position with related duties in a medical or dental environment
• Ability to balance multiple tasks simultaneously
• Bilingual candidates (English/Spanish) are encouraged to apply
• Successful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service.

Anticipated Hiring Range

• Up to $17.00 per hour, commensurate with education, experience, and internal equity
• Fully-benefit-eligible, 40-hours per week (1.0 FTE), staff position.

Application Deadline

Review of applications will begin immediately; position will remain open untill filled. Apply today!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.