Front Desk Attendant - Casper Ice Arena - #1336003

Class Summary

Assigned to: Casper Ice Arena Non Full-Time Shift includes nights and weekends Typically, all positions will begin being paid at the beginning of pay range listed above.
Incumbents are responsible for providing courteous customer service associated with point-of-sale systems, class registrations, memberships, passes, basic clerical duties, and other related work as required

REPORTING STRUCTURE:
Incumbents are responsible for providing courteous customer service associated with point-of-sale systems, class registrations, memberships, passes, basic clerical duties, and other related work as required

Typical Class Essential Duties

1. Attend the front desk of a Parks and Recreation facility and provide general information in person, online, or by telephone, about assigned recreational facility such as the services provided, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties

2. General oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events

3. Opens and close facilities as assigned and conduct walkthroughs for participant counts as needed

4. Assists with basic receptionist and clerical work including recordkeeping

5. Prepares and serves food such as popcorn, hotdogs, pretzels, and fountain sodas using standard formulas or following directions as assigned

6. Stocks supplies such as food or retail sales inventory in a safe and efficient manner

7. Maintains clean and orderly cashier station and performs routine cleaning tasks as assigned

8. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor

9. Performs other duties of a similar nature or level

Knowledge (position requirements at entry):
Knowledge of:

• Receptionist and customer service principles.
• Cashiering and mathematical calculations.
• Record keeping.

Abilities (position requirements at entry):
Ability to:

• Work a variety of shifts including weekends and holidays.
• Learn cashiering methods and procedures.
• Learn cash register operation.
• Routinely demonstrate the City of Casper core values.
• Follow all City safety rules and procedures and reports all accidents/incidents immediately to supervisor.
• Facilitate visitor and customer traffic to their appropriate destination.
• Encourage safety protocols to all visitors and customers.
• Respond to inquiries, complaints, and requests.
• Maintain attention to detail in a work situation with frequent interruptions.
• Handle multiple customers at the same time.
• Learn general layout of facility to provide assistance to visitors and customers.
• Organize and/or prioritize to be efficient and effective with multiple tasks.
• Operate modern office equipment, software, and operating systems/applications.
• Maintain a neat and professional appearance.
• Communicate effectively.
• Follow written and verbal instructions and direction.
• Establish and maintain effective working relationships with those contacted in the course of work.

Skills (position requirements at entry):
Skill in:

• Cashiering and mathematical calculations.
• Record keeping.
• Conflict resolution.
• Operation of modern office equipment, software, and operating systems/applications.
• Operating in a courteous, knowledgeable and tactful manner with customers, staff and general public.
• Oral communication sufficient to exchange or convey information and to receive work direction.

Training, Experience & Certifications

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (G.E.D.) preferred.
• First Aid/CPR preferred.
• Six months experience in a public setting providing customer service preferred.
• Must be at least 16 years of age, preferably 18 years of age or older.

LICENSING AND CERTIFICATION REQUIREMENTS

• None

Supplemental Information & Physical Requirements

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department

Women, minorities, and individuals with disabilities are encouraged to apply

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test

As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes

Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence

Physical and Environmental Conditions:
City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems
• CDL operations and driving
• Operating power-driven machinery or equipment
• Creating or modifying health, financial, security and or risk documents or assessments
• Working with or directing minors

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work

Incumbents in this position work indoors in a front desk/counter environment and are subject to the common noises associated with a front counter/customer service/office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person