Customer Service Leader - #1336176
Royal Farms
Date: 2 weeks ago
City: Columbia, MD
Contract type: Full time
The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate creates a positive store culture by treating employees fairly and respectfully. The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.
Duties and Responsibilities:
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
Ensures the proper execution of assigned food service programs and procedures
Supports and follows all safety and security initiatives
Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
Ensures the proper execution of all Royal Farms marketing programs
Operates the point of sale (POS) and maintains proper cash controls
Provides leadership to their retail team members that ensures a pleasant customer service experience
Adheres to company policy for checking in external and internal vendors
Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and just-in-time replenishment
Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
Completes other assigned tasks
The ideal candidate for the Customer Service Leader position must be at least 18 years old and:
Has consistently demonstrated strong leadership skills
Understands that their success depends upon their teams success, encouraging and inspiring their coworkers to improve themselves
Possesses strong written, verbal, and interpersonal communication skills
Possesses strong supervisory and organizational skills
Has at least 1 year of food service/retail management experience. Internal promotion candidates should be employed for at least 90 days.
Has earned a high school diploma or GED
Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills
Must be available to work all shifts, weekends, and holidays based on business needs.
Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
Can lift and carry 50 lbs
Can lift, bend, and stand as many as eight (8) hours per shift.
Duties and Responsibilities:
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
Ensures the proper execution of assigned food service programs and procedures
Supports and follows all safety and security initiatives
Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
Ensures the proper execution of all Royal Farms marketing programs
Operates the point of sale (POS) and maintains proper cash controls
Provides leadership to their retail team members that ensures a pleasant customer service experience
Adheres to company policy for checking in external and internal vendors
Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and just-in-time replenishment
Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
Completes other assigned tasks
The ideal candidate for the Customer Service Leader position must be at least 18 years old and:
Has consistently demonstrated strong leadership skills
Understands that their success depends upon their teams success, encouraging and inspiring their coworkers to improve themselves
Possesses strong written, verbal, and interpersonal communication skills
Possesses strong supervisory and organizational skills
Has at least 1 year of food service/retail management experience. Internal promotion candidates should be employed for at least 90 days.
Has earned a high school diploma or GED
Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills
Must be available to work all shifts, weekends, and holidays based on business needs.
Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
Can lift and carry 50 lbs
Can lift, bend, and stand as many as eight (8) hours per shift.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Housekeeper
The Shelter Group,
Columbia, MD
1 hour ago
Do you love to organize and maintain a clean living space? Then we want you to join our team! What you will get to do as a Housekeeper at Brightview?Provide Housekeeping services to our residents by completing tasks such as dusting, vacuuming, mopping, etc. in their apartment home. When in a resident apartment home, engage with the resident to make...
Customer Service Associate
Royal Farms,
Columbia, MD
$14
-
$17.5
per hour
2 weeks ago
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms...
Real Estate Agent
Redfin,
Columbia, MD
2 weeks ago
Hiring experienced real estate agents immediately!
Come join the ranks of Redfin’s top producing real estate agents who consistently close 50 or more deals per year. You’ll enjoy the benefits and perks of being an employee with the autonomy to achieve unparalleled success. Redfin is the best place to take your real estate business to the next level. We take...
