Occupancy Specialist I -THC - #1337157

Occupancy

• Utilize secure websites and software systems, review and process all tenant selection and recertification documentation in accordance with established procedures
• Investigate and resolve income discrepancies
• Enter move-in/move-out data in appropriate systems
• Generate and submit required occupancy reports to regulatory authorities and maintain compliance records
• Distribute accurate rent rolls for each development and submit Housing Assistance Payment (HAP) vouchers
• Submit and track claims to HUD for unpaid rent, vacancy loss and damages
• Provide Resident Managers with cooperative, on-going occupancy related support on a day-to-day basis

File Maintenance & Record Keeping

• Ensure that all tenant file documentation is complete, signed, dated, and appropriately organized
• Follow up to secure any missing data
• File all tenant income certifications, declined applications, monthly reports as well as general project and tenant information
• Recommend record keeping policies for on-site and the main office
• Retrieve and distribute income limits, utility allowances, and rent adjustments to each project
• Monitor occupancy to ensure that the required percentage of units is rented to low-income tenants in the correct percentages
• Organize and manage long-term storage

Applicant Processing

• Obtain credit and criminal reports for each adult applicant and evaluate based on parameters set forth in the Resident Selection Policy
• Ensure confidentiality of all records and seek approval from Regional Managers for each credit or criminal-based appeal
• Maintain Waiting Lists for each property, ensuring that data is appropriately entered, activity during the waiting period is recorded, and preferences are followed
• Provide updated waiting lists to each property on a regular basis

Qualifications:

• High school diploma or GED is required
• Knowledge of regulations, polices, and procedures governing Section 8 and Section 42 LIHTC programs preferred
• Requires ability to use Excel, Word and occupancy related software
• Ability to coordinate with fellow employees to schedule, organize, plan, prioritize, and complete work related tasks with a high level of accuracy and efficiency
• Requires the ability to work independently and research problems using tools provided
• Ability to communicate effectively, both orally and in writing
• Must be able to provide excellent customer service and telephone support