Call Center Manager - #1337258

About Sun Solar

Sun Solar is committed to combining energy efficiency with solar power, caring for the planet, and providing superior customer service. We have been named the #1 fastest growing business in Springfield, the #1 residential solar installer in Missouri, and the 156th fastest growing company in the nation on the Inc. 500 List. Our goal is to provide our customers with an easy, affordable way to go solar and start saving money.

SUN SOLAR CORE VALUES

• Integrity: Be trustworthy and do the right thing
• Customer Experience Focused: Be responsive, professional, respectful and accurate.
• Commitment to Growth and Success: Forward thinking, solution oriented and adaptable
• Team Oriented: Be respectful to others and always be a team player.
• Environmentally Conscious: Actively strive to reduce the impact on the environment through waste reduction and sustainability efforts.

We are seeking a qualified and dynamic Call Center Manager to join its award-winning team! You will be leading our expanding team of appointment setters from our Springfield, MO headquarters. You will promote exceptional customer satisfaction, enhance/develop our customized call scripts to accommodate internal lead campaigns and set appointments, along with develop and implement call strategies and initiatives to enhance efficiencies, grow lead base and increase appointments. In this role, we will look to you to monitor performance goals and objectives and hold employees accountable to department standards, motivate and educate our employees to deliver on departmental performance goals and maintain call center staff through recruiting, hiring, orienting and training.

Company Benefits:

Sun Solar is all about taking care of its people and it shows in the awesome benefits packages you can participate in. We provide PTO (initial 10 vacation days, Paid Birthday Off), Health Insurance Plans, Dental Insurance, Vision Insurance, 401K match program, Life Insurance, Accident and Critical Illness Insurance Plans, Employee Discounts and more.

• Please bring a minimum of three (3) years' experience in a call center and/or telemarketing environment along with 2-3 years' department managerial experience
• Must have experience in hiring and training new staff members.
• Ability to establish goals for employees to follow.
• Experience monitoring challenges and working to motivate team members.
• Experience with creating and implementing operational strategies.
• BA Degree in Communications, Business or related field is desired.
• Must illustrate strong verbal and written communication skills.
• Must be able to sit for an extended period of time.

Sun Solar is an Equal Opportunity Employer.