Driver Supervisor - #1337285

General Description:

The Driver Supervisor will help oversee our team of drivers and monitors to ensure the safe and efficient transportation of our members. The Driver Supervisor must have a firm understanding of our policies and procedures, as well as knowledge of our in-vehicle camera systems, to provide continuous coaching and mentoring uniformly and effectively.

Supervisory Responsibilities:

Drivers and Monitors

Essential Job Duties and Responsibilities:

• Make recommendations for hiring, promotion, and training.
• Use various methods to provide coaching to staff including but not limited to discreet observations, face-to-face inspections, etc.
• Must be highly organized with good oral and written communication skills.
• Must have the ability to be proficient (with training) in Microsoft Office including Excel, Outlook, and Word, RouteMatch, Operational Database(s), RMMobile (PAR), DriverMate(RTA), Navigation usage, and In-vehicle camera system, etc.
• Must be able to juggle multiple tasks at once and meet deadlines under pressure.
• Provide in-classroom training as scheduled for new hires and re-certifications.
• Monitor driver compliance with policies and procedures, pre-and post-trip inspections, technology usage, defensive driving, passenger assistance, and other safety-related concerns.
• Monitor the Nauto in-vehicle camera system to assist with driver coaching and investigations.
• Ensure that drivers have downloaded the in-vehicle camera system application and assist them with any registration or user issues.
• Ability to answer questions and provide coaching and mentoring.
• Gather information from drivers and make recommendations to improve processes.
• Monitor and reconcile the Issues Log.
• Monitor in-vehicle camera system to assist with driver coaching as it relates to improving driving habits.
• Gather information from multiple sources to assist in investigations.
• Required to drive as needed.
• Flexible work schedule as needed including early mornings, evenings, nights, weekends, and holidays.
• Other duties as assigned

Required Areas of Knowledge:

• Company policies and procedures
• Defensive driving, Passenger Assistance, Safety Procedures, Accident / Incident Procedures
• Contract compliance with CareSource, CCBDD, LCDJFS, Ohio Department of Education, RTA, etc.
• Importance of providing excellent customer service to include door to door service, elbow assist, opening-closing doors
• Tablet operations ? RMMobile (PAR) and DriverMate (RTA); Navigation Usage
• Computer software such as Microsoft Office, RouteMatch, Operational Databases, In-vehicle camera system, etc.
• Vehicle fueling, cleanliness and equipment including WC Securement, Lyft Operation (including manual), Seat Belt Usage, pre and post trip vehicle inspections, etc.
• Importance of on-time first pick-up and window adherence, fare type verification, paperwork completion including signature sheets, etc.
• Maintenance procedures
• Uniform compliance

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

High School Diploma or GED required plus one year of related experience and/or training in a related field. An equivalent combination of education and experience may be acceptable.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesize complex or diverse information; Collect and research data; use intuition and experience to complement data.

• Problem Solving - Identify and resolve problems promptly; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations; use reason even when dealing with emotional topics.

• Project Management - Communicate changes and progress, complete projects on time and budget.

• Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.

• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments; display pleasant and friendly demeanor; display empathy for customer situations; handle situations with the best interest of the customer and the company in mind; go beyond the call of duty to provide exceptional service.

• Interpersonal Skills - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and willing to try new ideas.

• Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and obtain clarification; respond well to questions; participate in meetings.

• Written Communication - Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information.

• Teamwork - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; both give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support individual efforts to succeed.

• Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce.

• Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values.

• Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support organization's goals and values; benefit organization through outside activities; support affirmative action and respects diversity.

• Strategic Thinking - Adapt strategy to changing conditions.

• Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions.

• Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals.

• Planning/Organizing ? Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; develop realistic action plans.

• Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.

• Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.

• Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly.

• Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and material properly.

• Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.

• Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.

• Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent action and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed.

• Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention.

Skills:

• Mathematical - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

• Language - Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively respond to questions from managers, clients, co-workers, and the general public in both one-on-one and small group situations. Ability to communicate in a clear, concise, and professional manner in which others are able to understand the communication.

• Reasoning - Ability to apply common sense to carry out instructions furnished in written and oral form.

• Equipment - Ability to use a multi-line telephone, fax machine, personal computer, copy machine, printer, and calculator. Ability to learn and use new software programs quickly and efficiently.

• Other Skills ? Ability to handle multiple priorities at once, be organized, and meet deadlines. Ability to pay close attention to detail and deal with complexity while performing in a fast-paced environment. Ability to remain calm and patient when dealing with irate customers.

Physical Requirements:

While performing the duties of this job, the employee is constantly required to sit, use hands to write and type, talk or hear others in person or by telephone. The employee is occasionally required to stand; walk; reach with hands and arms; and twist the neck. The employee must occasionally lift and/or move approximately 10 to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.