Organizational Change Management Manager - Remote - #1337595

Position Description

The Department of Health and Human Services (DHHS) Information Systems and Technology team is seeking an experienced and senior Organizational Change Management (OCM) Manager to lead Enterprise Organizational Change activities within the Department.

This individual will work within the Project and Portfolio Management Office, and as a key part of various DHHS teams working to implement large-scale, complex, integrated business and technical change initiatives.

The OCM Manager will be Prosci-Certified and play a key role in ensuring all OCM initiatives meet objectives on time and on budget by increasing employee adoption and usage. This individual will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. This individual will manage a team of OCM leads, OCM analysts, communications and training analysts and multimedia staff, and provide oversight of all OCM activities within the Department.

The OCM Manager will work with Department leadership to understand their varying OCM needs, work with program and project managers to integrate change management activities into their project plans, lead the development and implementation of all change management strategies, and be responsible for measuring success of all activities. The OCM Manager will work to drive faster adoption, higher ultimate utilization and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

The OCM Manager will have to work through many others in the organization to succeed. This individual will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor, and also provide direct support and coaching to all levels of managers as they help their direct reports through transitions.

This individual must have a keen understanding and extensive experience in developing OCM strategy documents, conducting change impact assessments, stakeholder assessments, communication plans, training plans, business process readiness plans, and adoption metrics and reporting plans.

Position Requirements

• Master’s degree or higher in Organizational Change, Organizational Psychology, English, or related field.
• Prosci Change Management Certification
• 15+ years of experience leading and implementing OCM activities, including training, communications and stakeholder engagement.
• Experience leading OCM activities within a health and human services agency (e.g. Medicaid).
• Experience and knowledge of change management principles, methodologies, and tools.
• Extensive experience in OCM-related communications, training, stakeholder engagement and multimedia activities.
• Ability to establish and maintain strong relationships.
• Ability to work with leadership at all levels.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Extensive experience with project management approaches, tools, and phases of the project lifecycle.
• Experience with large-scale organizational change efforts.
• Strong verbal and written communication skills, including the ability to gather and provide information effectively when under pressure, regardless of audience (i.e., senior leadership, project sponsors, stakeholders, teams).
• Strong organization, planning, problem-solving, decision-making skills, and attention to detail. Comfortable prioritizing and managing multiple tasks with minimal direction.
  
  

Preferred Skills

• PhD in Organizational Change, Organizational Psychology, Communications, Business, English, or related field.
• Experience working with Federal, State or Local Government clients.
• Experience working in a government health and human services field (e.g., Public Health, Human Services, Medicaid).
  
  

RequirementsQualifications

Type

Category

Qualification

Description

Competency

Required

Education

Others

Masters Degree or Higher

Masters degree or higher in Organizational Change or Organizational Psychology

Expert (10+ Years)

Yes

Skills

Others

Communication skills both verbal and written

Proficient (4-6 Years)

No

Skills

Others

Presentation skills

Expert (10+ Years)

No