Experience & Training Manager - #1337798

Who We Are

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are

Museum of Ice Cream is looking for an Experience & Training Manager to join our fun-filled team. We need your team building, collaboration and coaching skills to help drive our employee and guest experience with a focus on delivering our inclusive and positive culture.

In fulfilling your roles and responsibilities as a manager, it is also expected that you uphold and model our culture, values and standards of conduct.

Your Day-to-Day

PEOPLE

Role-models behaviors of exceptional hospitality, including interacting, engaging and elevating the guest experience at all levels

Clearly communicates and delivers consistent experience/guest flow and for each room

Develops training of guides to ensure knowledge retention of scripts and/or other guest prompts

Collaborates with other experience leads to unite language and guide scripts

Delivers consistent and appropriate feedback to improve employee performance

Directly responsible for the management and development of the experience leads

Supports Assistant General Manager and General Manager with staff Scheduling

Facilitates orientation session for new employees and shift meetings

Contributes to recruitment, auditions & hiring as needed for new guides

PRODUCT

Ensures scripting and experience is being followed for each room by the guide team

Develops and updates training materials for guides

Coordinates and implements guide retrains every 3 months or as needed

Improves and upholds the standards of the museum including cleanliness and organization for front and back of house

Performs as shift manager on duty on a weekly basis

Take ownership of event planning and execution for events and those organized by the sales team

Support the training of Guest Experience Specialists (GES) for event execution

PROFITABILITY

Works with General and Assistant Manager to maintain appropriate staffing levels to optimize both guest experience and labor costs

Adjusts scripts and other guest prompts to promote MOIC treats, product, retail or other promotional offerings

Coordinates with management team to educate staff of new company and unit initiatives

Job Type: Full-time

Pay: $65,000 - $75,000

Requirements

The Necessities :

Strong working knowledge of working in an experiential/museum based environment (operational manager, experience manager)

Food Handler or ServeSafe certification required

TIPS or equivalent alcohol training certification preferred

Technology proficient (Able to confidently navigate google drive, excel, POS

systems, and comfortable teaching these systems to others)

Patient, intuitive, honest, and kind to all

Shift leading or managerial experience

The Nice-to-haves

Nice-to-have: Degree in retail, finance, marketing, entertainment, hospitality, or equivalent work experience

Nice-to-have: Background in hospitality, theater, acting or related industry

Benefits

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule

Holidays

Weekend availability

Education

High school or equivalent (Required)

Shift Availability

Day Shift (Preferred)

Night Shift (Preferred)

Willingness to travel:

25% (Required)

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.