Technical Customer Service Representative - #1339842

The Customer Service Representative will be responsible for completing a broad variety of tasks, including managing

sales channels, helping with technical questions, and supporting business activities. You are responsible for vetting

B2B opportunities, order entry, and offering solutions to customers who are facing technical challenges with our

products or drive systems.

Key Responsibilities

• Provide customer service support by clarifying the customer's request; assessing the situation;
  
  

selecting and explaining the most effective solution.

• Order entry and follow up with customers to review orders or projects.
• Pick, pack, ship orders as needed.
• Respond to shipping inquiries and answer order status questions
• Keen awareness of company policies and procedures while applying sound judgment within scope.
• Assist with placement of orders, refunds, or exchanges per company policies.
• Provide advice and technical assistance
• Managing workload, prioritizing urgencies
• Build LV harness according to schematics, diagrams
  
  

Skills Required

• Proficient with Excel, Word, Gmail-email, ERP and CRM programs (NetSuite and ZOHO respectively)
• Excellent understanding of an Automotive EV drive system and major components
• Prior sales and tech support experience
• EV build experience an major plus
• 12v audio installation experience (major plus)
  
  

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