Business Analyst, SAP Commerce Cloud - #1339860

The Business Analyst (BA) is responsible for gathering the requirements from Business stakeholders with superior communications, interpersonal and organizational skills. SME on e-commerce and SAP Commerce Cloud (CCv2) liaising between business and technical teams. Translating requirements into epics and user stories with precision, concisely documenting in JIRA and/or Confluence. Work closely with end-to-end functional testing to ensure it meets all the requirements and criteria. Working as part of the Digital commerce team, the BA will collaborate with different stakeholders and do quality checks to make continuous improvements to CCv2 to transform customer experience on their digital commerce journey.

Essential Functions And Duties

• Capable to running workshops (virtual and in-person), and helping our customers derive the right set of user stories to meet their business requirements.
• Participate in the development of appropriate actionable plans, including the definition of a new and/or improvement of existing processes.
• Support production systems: proactively monitor and improve systems to enable smooth operations; work to analyze and resolve production problems in a timely manner; resolve end user service requests.
• Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company's purpose; Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.
  
  

Required Education

• Bachelor's degree in Management of Information Systems, Marketing, Business or related degree or four (4) years relevant experience in lieu of degree.
• Master's degree preferred.
  
  

Required Experience

• Three (3) or more years [seven (7) or more for non-degreed candidates] of work experience in digital commerce as a business analyst or working on the business side of the world managing day to day operations in e-commerce
• Three (3) or more years [seven (7) or more for non-degreed candidates] of experience in SAP Commerce Cloud (Hybris)/CCv2
• Experienced with Agile Scrum, strong skills in JIRA and Confluence
  
  

Preferred Experience

• Four (4) or more years of experience as BA, preferably for SAP Commerce Cloud (CCv2)/Hybris
• Two (2) or more years of experience in the healthcare distribution industry
• Two (2) or more years of experience in the healthcare industry
  
  

Required Skills

• Strong business analysis skills and use of tools such as Visio/Draw.io/Mural or Lucid Chart to express business flow.
• Great attention to detail, strong analytical and process-oriented thinking skills.
• Able to learn new technologies and what it means to become a business analyst.
• Capable to running workshops (virtual and in person), and helping our customers derive the right set of user stories to meet their business requirements.
• Work well in multi-cultural and virtual team set ups, have business fluency, and have effective oral and written communication skills.
• Superior time management skills and must have strong organizational skills.
• Ability to create project plans.
• Ability to work in a fast-paced, dynamic, and challenging environment.
• Ability to concisely cross-check, report and summarize test results to the team, including other testers, developers, clients, and stakeholders.
• Skilled in communication with internal and external customers and management of tasks.
• Must have a detail orientation and the proven ability to prioritize work.
• Must have the ability to work with limited supervision and as part of a team.
  
  

Preferred Skills

• Four (4) or more years of experience as BA, preferably for SAP Commerce Cloud (CCv2)/Hybris.
• B2B experience as BA, gathering the requirements from Business stakeholders with superior organizational skills.
• JIRA epics and user stories with precision, concisely documenting in CCv2
• Articulating business requirements in Confluence.
• Work closely with end-to-end functional testing to ensure all the requirements and criteria are met, report and track bugs/defects otherwise.
  
  

Physical Requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee must be able to travel based on business needs. The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. Working condition include normal office setting.