Guest & Premium Experience Game Day Intern - #1397517

Seasonal

Eagan, MN, US

Salary Range:16.00 To 16.00 (USD) Hourly

Our mission at the Minnesota Vikings is to Advance the Vikings legacy through the passionate pursuit of excellence.

We strive to achieve, we put the team first, we seek to learn, we exhibit high character, and we are committed to a diverse, equitable and inclusive environment.

SUMMARY: The Minnesota Vikings Guest and Premium Experience Game Day Internship program aims to create relationships with aspiring sports and hospitality professionals. Students will receive the opportunity for development of their professional skills within guest relations, ticket operations, and premium services, further allowing them to network with seasoned professionals to achieve their career goals. In addition to their game day role, interns will participate in professional development courses organized by the Minnesota Vikings that will be part of the program curriculum.

Applicants will be considered for all the following positions listed below and will be assigned a specific internship role at the end of the interview process.

VIKINGS AMBASSADOR

The Vikings Ambassadors With Assist The Guest Experience Team By Helping With Stadium Operations And Activations During a Minnesota Vikings Game Day. From Ticket Operations To Assisting With Interactive Fan Activations, The Vikings Ambassadors Will Be An Extension Of The Vikings Brand To Our Fans And Game Day Team Members. The Vikings Ambassadors Will Be Placed In One Of The Following Positions

• Guest Experience Ambassador:  From the time that gates open, to kick-off, to game end, the Vikings Ambassador will help with any necessary mobile ticketing, security, or guest relations needs at U.S. Bank Stadium. After kickoff, the Vikings Ambassadors will transition into a guest experience role throughout the stadium. These roles will differ dependent on the needs of game day, but many will involve assisting fans on the concourses, aiding the guest relations booths, working activations (such as photo taking on concourses), and helping to assess the overall game day experience through observation.
• Hype Team Member:  These individuals will be responsible for getting our fans and team members excited for game day. Through interacting with fans and rewarding and recognizing our team members, these individuals will bring joy and energy on game day. Additionally, they are responsible for creating intentional and special experiences for our fans through surprise and delight opportunities. 
• Activation Assistant : There are many moving parts and interactive activities for our fans to experience on game day. Our activation assistants will help ensure that different activations for our Experiential Youth Marketing, Minnesota Vikings Foundation, and Events team are properly operating and providing our fans with a memorable experience. 
• Other duties as assigned.
  
  

VIKINGS BLACK JACKETS

The Minnesota Vikings Black Jackets will support the Premium Experience team as a game day premium hosts inside U.S. Bank Stadium during Vikings home games. The responsibility of a Black Jacket is to engage with all premium guests inside the many suite and club spaces at U.S. Bank Stadium. Providing best-in-class service and experiences to the greatest fans in the NFL, the goal is to create one of a kind, memorable experiences for the organization’s most highly invested clients. This program has been proven to enhance the quality of service and offered networking opportunities to its members through forging relationships with fans in clubs and suites. 

To further the community relationship of the Vikings’ Premium department, we look at the opportunity of this joint internship program as a tool for professional development of the Twin Cities’ aspiring sports professionals. From 2 hours prior to kick-off, the Vikings Black Jackets will be paired with a veteran of our team for mentorship and guidance in their assigned premium area. 

There will be opportunities for interns in either Clubs or Suites, and they will work closely with both food and beverage and stadium operations staff to ensure exceptional SKOL Service. 

Those assigned to suites will be tasked with getting to know the game-to-game contacts for their respective premium space. They will serve as hosts, updating guests on important game day information and learning how they can enhance the game day experience. In Clubs, they are expected to greet guests and interact with them throughout the season, fostering relationships with season ticket members and taking diligent notes to be given to the Vikings premium team.

QUALIFICATION REQUIREMENTS: 

• Aspiring students that have an interest in hospitality or students that are attending an accredited college or university program.
• Requirement to work all home games and any tentative playoff games
• Attend all training, workshop days, networking panels and other events as laid out by the Vikings Guest and Premium Experience Team
  
  

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Minnesota Vikings are committed to creating and sustaining a culture for you. Whoever you are, we are an organization that embraces and empowers people of all backgrounds and experiences and incorporate diversity, equity, and inclusion into the foundation of everything we do. We are proud to have a culture that empowers our people to harness their uniqueness to develop their full potential as a contributor to the success of the organization and the communities we serve. The Minnesota Vikings are an equal opportunity employer, and we continue to commit to creating equitable opportunities by ensuring that our place can be anyone’s place.