Financial Client Associate - #1398158

Summary

Seeking a Financial Client Associate (FCA) to play a critical role in providing exceptional client service to a team of Financial Advisors (FA’s) in Hamden CT. The FCA we are looking for will have at least 3 years in client services in financial services. Ideally, the FCA will be series 7 licensed, but will sponsor the right candidate willing to be licensed in first 2 years.

The FCA will be under the direct supervision of the FAs. The FCA’s role is to provide a wide variety of client-related activities. These activities include but are not limited to account opening, maintenance and research, maintaining client notes, greeting visitors, responding to phone and email inquiries, researching and resolving questions, filing and record keeping in accordance with Compliance regulations by following policy and procedure.

Financial Client Associates can shape the client experience in a way that builds trust and confidence within the client relationship. This position is in a fast paced, tight knit office and has potential for growth.

Essential Duties & Responsibilities

• Serves as primary point of contact for clients and provides a high level of support; respond to client inquiries and ensure timely resolution.
• Assist Financial Advisor (s) with opening new accounts and send required account and transaction documents to clients.
• Research and resolve account problems, missing documents, etc. Identify errors and initiate corrective measures. Follow up and relay correct information to clients.
• Create, prepare and review daily client reports and presentations for client meetings and/or for Financial Advisor(s). Maintain client notes and follow up on resulting action items leveraging tools such as Salesforce, Orion, Microsoft Bookings, etc.
• Assist in financial planning efforts by entering client data in MoneyGuidePro (financial planning software) and walking clients through account set up and review options in the client portal.
• Perform tasks including but not limited to scanning and organizing documents, scheduling client meetings and calendar events, executing daily tasks and notification, prepare correspondence and assist with mailing and client requests.
• Act as liaison between the branch and Home Office for various projects and issues, such as technology needs, outside vendors, branch procedures, etc.
• Assist Financial Advisor(s) with the prospecting of new clients through mailings and seminars.
• Follow firm policies, procedures and maintain files in accordance with firm and regulatory guidelines.
• Perform administrative duties as required by the Financial Advisor(s) or branch manager.
• Provide backup support as required to other branch support personnel.
• Perform other related duties as assigned.
  
  
  

Qualifications

• Proficient experience with Microsoft Office Suite and ability to learn other software and technology. Experience with Pershing/NetX360, Salesforce, Orion and MoneyGuidePro is a plus.
• Professional presence with strong customer service and interpersonal skills experience.
• Detail oriented, excellent organizational skills and able to manage a variety of tasks.
• Ability to multi-task and work in a fast-paced, evolving environment; excellent time management skills.
• Excellent communicator across a wide variety of communication channels (in-person, phone and virtually).
• Ability to seek new ways to improve processes, suggest new ideas and approaches.
• Exercise discretion in handling confidential information.
  
  
  

Education And/or Work Experience

• Minimum Required: Bachelor’s Degree, and/or equivalent work experience
• Minimum Required: 3+ year of work experience in client services, within the financial services industry.
  
  
  

Licenses/Registration

• Minimum Required: Series 7 and Series 63/65 or Series 66 preferred or willingness to obtain.
  
  
  

About Benjamin F. Edwards

If you are interested in joining a firm that truly puts the interests of its advisors and clients first, you have come to the right place. Serving more than 300 advisors with over $45 billion in assets, Edwards has the scale our advisors expect and the ability to deliver the personal touch and concierge-level service our clients deserve.

We are a firm that values our legacy of family and colleagues and cherishes an environment where all succeed through collaborative support. To us, legacy is not only about the past - it is building an experience that prepares all of us, and our clients, for the future.

We invest in our team and recognize and appreciate the value of hard work. The rewards of the job are founded in the difference you will make in the lives of our clients and extend throughout a culture that inspires you to learn, grow, and be your best. Having fun is part of the firm’s mission statement.

We offer a comprehensive benefits package which includes health, dental, vision, 401(k), life insurance, disability, and paid time off.

Our client-first mission is grounded in the Golden Rule; when you join Benjamin F. Edwards you are well cared for, and we welcome all applicants with the skills, experience, and enthusiasm to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Benjamin F. Edwards is an Equal Opportunity Employer.