Premise Technician - #1398202

altafiber


Date: 3 weeks ago
City: Dublin, OH
Contract type: Full time
Primary Duties

  • Installs basic dial tone and ADSL
  • Fiber/IPTV services including 1FR, 1FB and WIFI
  • Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise
  • Tests functionality and isolates problems using various test sets and deductive reasoning
  • Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services
  • Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities
  • Maintain, upgrade, and create existing and new technical documentation
  • Uses various hand tools and power equipment to install and make repairs to outside plant systems
  • Interfaces with customers in the resolution of customer installation and repair issues
  • Prepares customer bills for repair and installation work performed
  • Interfaces with call center technicians to resolve customer installation and repair problems
  • Climbs poles
  • Drives company vehicle
  • May be required to cross train others
  • Responsible for the installation and repair of inside wiring and jacks, including CAT5
  • Responsible for installation and repair of wired and wireless networking
  • Responsible for installation and repair of fiber to the home services

Experience/Background

  • Demonstrated experience in the installation or repair of POTS and Broadband services
  • Demonstrated experience in an assignment requiring significant customer interaction
  • Demonstrated ability to work independently as well as in a team environment
  • Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98
  • Demonstrated experience in use of a PC and desktop applications
  • Demonstrated experience with wired and wireless networking
  • Demonstrated experience in fusion splicing
  • Demonstrated experience in customer premise inside wire repair and replacement
  • Demonstrated experience in use of test equipment and interpretation of test results
  • Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience

Work Environment

  • Reporting location: Various
  • Wears appropriate safety equipment and follows established safety practices and procedures
  • Performs work both inside and outside in all kinds of weather
  • Works in various building and surroundings, i.e., attics, basements, offices
  • Interacts with customers on a daily basis
  • Works independently with minimal supervision
  • May work for long periods of time in confined areas such as crawl spaces
  • May work in greasy, dirty or muddy surroundings
  • May work aloft on poles, hydraulic lift bucket or ladders
  • May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required
  • May be required to quality for 10,000# GVW Certification

Prerequisites

  • High School Diploma/GED or Equivalent Work Experience
  • Ability to climb and pass pole climbing school
  • Safety Requirements: safety shoes; Weight Restriction Policy applies
  • Satisfactory performance rating
  • Satisfactory attendance record in last twelve months
  • Company driver's license
  • Physical requirements: able to lift up to 85 pounds
  • Ability to perceive differences in wire color

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.

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