Helpdesk Level 2 support | Fulltime - #1399145
Lensa
Date: 2 weeks ago
City: Cherry Hill, NJ
Contract type: Full time
Lensa is the leading career site for job seekers at every stage of their career. Our client, TWO95 International, is seeking professionals in Cherry Hill, NJ. Apply via Lensa today!
Title: Helpdesk Level 2 support
Work Location : Cherry Hill, NJ
Type : Full Time with our client
Salary: Market + Benefits
Requirements
Job Responsibilities:
If Interested please send your updated resume to : [email protected] include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.
We look forward to hearing from you at the earliest.
Title: Helpdesk Level 2 support
Work Location : Cherry Hill, NJ
Type : Full Time with our client
Salary: Market + Benefits
Requirements
Job Responsibilities:
- Respond to incoming support requests in a timely and courteous manner.
- Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
- Document and track all support requests in a helpdesk ticketing system.
- Escalate complex issues to higher-level support staff as needed.
- Install, configure, and maintain software applications and operating systems.
- Perform regular maintenance tasks on hardware and software systems.
- Provide end-user training on software applications and systems.
- Communicate technical information to non-technical users in a clear and concise manner.
- Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
- Other duties as assigned.
- Bachelor's degree in computer science or related field preferred.
- CompTIA A+ certification or equivalent experience required.
- 2+ years experience working in a helpdesk or technical support role.
- Tier 2 experience preferred.
If Interested please send your updated resume to : [email protected] include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.
We look forward to hearing from you at the earliest.
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