Manager of Group Operations - #1399231

RESPONSIBLE TO: Director of Group Sales

SUPERVISES: Group Coordinator, Ticketing Intern

STATUS: Full-Time

Company Background

The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park. The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.

Purpose of the Job

This role will play a crucial role in supporting the group sales department, acting as a pivotal link between Ticketing leadership, sales representatives, internal teams, and external clients. Responsible for coordinating events, servicing clients, and creating and maintaining group sales processes and information, this manager will ensure all aspects of group sales are organized and efficient as a contributor to the overall success of the team.

Duties And Responsibilities

• Develops strategies, procedures, and processes for sales team based on best practices, protocols, reporting, tracking, events, and other applicable guidelines for accountability and consistency.
• Serve as the primary liaison between Group Sales and internal stakeholders from Stadium Operations, Game Presentation, Marketing, and Partnerships to foster productive relationships and collaboration.
• Work with sales team to obtain group agreements, collect and catalogue signed terms and conditions for all clients and coordinate the Group and Hospitality Tracker assignments.
• Works with sales team to create required sales/marketing collateral specific to each group event and applicable group sales links for events.
• Manage larger events executables including logistics, schedules, field bookings, amenity offerings, sales materials, giveaways, etc.
• Assist in the coordination of group initiatives, halftime performances, player meet-and-greets, and other matchday and non-matchday events that drive Group Sales.
• Provide customer service during match week; manage matchday staff and fan experiences to ensure customer satisfaction.
• Help maintain the Group Sales website and all associated landing pages to ensure up-to-date information and functionality.
• Other duties as assigned.
  
  

QUALIFICATION Requirements

• Bachelor’s Degree – Required
• Minimum 2 years of ticket experience within the sports industry – Required
• Group Sales - Preferred
• Minimum 1 year of supervisory experience – Preferred
• Proficiency in Microsoft Office, Excel, Word, PowerPoint, and other computer skills – Required
• Ticketing system experience, SeatGeek – Preferred
• CRM experience, SalesForce – Preferred
  
  

Knowledge, Skills, Abilities, And Other Attributes

• Self- starter with excellent written and oral communication skills.
• Ability to manage multiple timelines in a fast-paced, deadline-oriented environment.
• Strong organizational skills and attention to detail.
• Team player with high level of interpersonal skills to work across divisions.
• Acts with high levels of integrity and professionalism with the ability to exercise discretion and good judgement.
• Ability to work long, irregular hours and weekends as dictated by event schedules and project timetables.
• Candidates must exhibit a strong desire to learn and a strong work ethic.
• Candidates must exhibit a positive outlook that values customer service.
• Maintains Organizational Core Competencies.
  
  

Organizational CORE Competencies

• Accountable – Holds themselves (and when appropriate others) accountable for achieving goals and objectives.
• Collaborative – Works collaboratively with others to achieve organizational outcomes.
• Progressive – Open minded, accepting, creative, and innovative in approach.
• Values Driven – Being ethical in decision making and operating with professional integrity.
• Agile – Achieves personal and organizational success within a changing, dynamic, and complex environment. Ability to handle ambiguity.
  
  

Other INFORMATION

Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.