Program Assistant - #1400775
Pacific Clinics
Date: 1 week ago
City: Covina, CA
Contract type: Full time

Job Details
Description
Compensation We Offer
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Its team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally-responsive, trauma-informed, research-based services for individuals and families from birth to older adults. The agency offers services in 18 counties including Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families. Our diverse staff provides culturally and linguistically relevant services in over 22 languages to our region’s culturally and ethnically diverse populations. We provide services in 18 counties across California.
Program Type: Children's Intensive Services
Population Served: 0-21
Position Summary
Primary responsibility is to provide administrative support to program management and all program staff. Works with Office Manager on potential problems and implements solutions or refers problems/solutions to program management.
Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Organizational Relationships/Interaction
Initiate and maintain professional interactions and communication with Clinic’s employees and/or others.
EDUCATION And/or EXPERIENCE/POSITION REQUIREMENTS
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
Description
Compensation We Offer
- The initial compensation for this position ranges from $21.00 - $25.83 per hour.
- Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
- The salary may also vary if you reside in a different location than the location posted.
- 7.5% Bilingual Differential for qualified positions*
- * Must meet company policy eligibility requirements.
- Benefits eligibility starts on day ONE!
- We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
- Employer Paid Long-Term Disability & Basic Life Insurance
- 401K Employer Match up to 4%
- Competitive Time Off Plans (may vary by employment status)
- Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Its team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally-responsive, trauma-informed, research-based services for individuals and families from birth to older adults. The agency offers services in 18 counties including Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families. Our diverse staff provides culturally and linguistically relevant services in over 22 languages to our region’s culturally and ethnically diverse populations. We provide services in 18 counties across California.
Program Type: Children's Intensive Services
Population Served: 0-21
Position Summary
Primary responsibility is to provide administrative support to program management and all program staff. Works with Office Manager on potential problems and implements solutions or refers problems/solutions to program management.
Essential Duties And Responsibilities
- Answers/screens Program site phones and takes messages for program management as needed.
- Maintains proper filing and computer entry of all program site records or other case information/general information. Types and stores all information on computer.
- Maintains a sufficient supply of forms and office supplies for site program.
- Processes procedures including but not limited to: Utilization Review Tracking, UMDAP, typing general program correspondence, photocopying, distribution of memos, forms, and other general communication items to program staff and interns as directed.
- Completes and processes DMH computer reports.
- Collects and processes insurance information on all clients based on program’s requirements.
- Processes and distributes daily incoming and outgoing clinic mail.
- Schedules program/staff and other meetings as directed by Divisional Director or designee. Types information into the computer.
- Provides direction and task assignment to General Clerk and/or designated support staff to ensure the timely completion of office assignments.
- Assists with front office operations providing backup to all support staff positions as needed. This includes and but is not limited to switchboard, filing, front reception desk activities.
- Files items sequentially in client chart according to established filing system accurately and promptly.
- Maintains all charts in such a way that authorized staff can easily locate items.
- Functions as part of an Agency support services team and provides clerical support coverage at other programs and locations as requested.
- Types correspondence and other paperwork as directed by Divisional Director or designee.
- Provides secretarial support in management meetings and staff meetings as necessary, (e.g. takes and process minutes).
- Interacts with program site managers and provides timely communication of messages, problems and business needs.
- Interacts with program managers, therapists, milieu counselors, support staff, and clients, providing timely communication and maintaining an effective working relationship with all staff and clients.
- Attends and participates in staff meetings to provide input towards program development and staff training.
- Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
- Reports to work on time and maintains reliable and regular attendance.
- Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
- Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
- Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Organizational Relationships/Interaction
Initiate and maintain professional interactions and communication with Clinic’s employees and/or others.
EDUCATION And/or EXPERIENCE/POSITION REQUIREMENTS
- High school diploma with some college preferred.
- Minimum two (2) to three (3) years administrative support experience.
- Ability to compose and set up correspondence using correct form and grammar.
- Knowledge of word processing, Windows, and basic knowledge of general computer equipment (keyboard, monitor and printer features).
- A basic understanding of business or public administration principles.
- Effective verbal and written communication skills, Bilingual abilities consistent with program/client needs strongly preferred.
- Must maintain and valid California Driver’s License and insurability on the Agency’s autoliability insurance policy.
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
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