Credit Supervisor - #1400807

Summary

The Credit Supervisor is responsible for the successful supervision of Associates who are responsible for the collection of accounts receivable and credit review of orders prior to shipment for a designated portfolio of accounts. The Credit & Collections Supervisor is responsible for assisting his/her collectors with challenging and/or difficult collection cases which includes overseeing credit relationships with major third party customers for collection and reconciliation purposes.

Knowledge, Skills, And Abilities

Required Bachelor's degree from an accredited institution with a minimum of 4 years of similar Credit/Collections experience in high volume distribution environment OR High School diploma or GED equivalent with 7-9 years of similar Credit/Collections experience in a high volume distribution environment OR equivalent combination of education and experience. Intermediate to advanced understanding of automated A/R software and Microsoft Office products (specifically Excel & Word). Effective time management skills, Excellent interpersonal, communications land negotiation skills and the ability to analyze data, problem solve, recommend solutions, develop action plans and manage projects. Experience managing a team, and resolving internal employee relations issues.

Preferred Bachelor's degree from an accredited institution in Business, Finance, Accounting, or related field, prior supervisory experience and CBA, CCRA, CBF or applicable NACM Certifications. Intermediate to advanced proficiency working with SAP.

Essential Duties

• Plan and supervise collection activities of Credit Representatives and assigned portfolio
• Review the status of accounts receivable and bring non-routine collection matters to the attention of the Corporate or Local Credit Manager.
• Discuss delinquent accounts with Credit Representatives, sales personnel, and coach them on sound credit/collection practices.
• Contact assigned customers regarding delinquent invoices or payment discrepancies.
• Ensure accurate records of collection activity are maintained including contact reports and SAP Work list.
• Obtain approval of the Corporate or Local Credit Manager regarding payment plans, settlements and before turning accounts over for collection or initiating legal action.
• Monitor customer balances and receivable aging and assists in the collection of the more difficult accounts.
• Manage and control the assigned receivable portfolio by direct involvement with customers and sales personnel.
• Review accounts on hold, as required, and make decisions to release or hold orders based on risk class-GMROI and other pertinent information.
• Prepare reports for management on the status of accounts receivable and carries out special projects and assignments.
• Maintain positive customer relationships and provides superior customer service to both internal and external customers.
  
  

Supervisory Duties

• Assist in selection, training, counseling and development of direct reports.
• Coach and counsel direct reports on performance issues and with consultation with manager takes corrective action if needed.
• Conduct periodic meetings with direct reports to keep them informed of current problems, changes and new developments in the department and Company.
• Manage time and attendance of direct reports according to policies and procedures.
• Plan, schedule, and assign workload as well as monitor work productivity and recommend/ implement changes as needed.
• Complete performance appraisals within assigned timeframes.
• Cross train direct reports to maximize productivity and provide coverage of all functions. Administer all policies and procedures accordingly as set forth by DON.
• Perform other duties as assigned.