Technical Assistance Specialist - #1400808

The Health and Welfare Council of Long Island (HWCLI) is a private, not for profit, health and human services planning, research/public education and advocacy organization that serves as the umbrella for public and non-profit agencies serving Long Island's poor and vulnerable individuals and families.

The Health Equity Alliance of Long Island (HEALI) is Long Island’s Social Care Network (SCN) of community-based organizations (CBOs) and healthcare providers building a person centric model that integrates healthcare, social care, and behavioral health care. HWCLI is the lead entity for the HEALI Social Care Network. The SCN brings together social service and health care providers from across Nassau and Suffolk counties to provide enhanced healthcare equity through improvements in need identification, care coordination, integration, and provision of tailored funding.

JOB ANNOUNCEMENT: Network Technical Assistance Specialist, HEALI

HWCLI seeks an experienced, energetic, passionate, and socially conscious individual to support the HWCLI and HEALI missions by providing client-centered Training and Technical support. This role is responsible for ensuring successful participation and performance of participating network organizations through training delivery and targeted technical assistance provision. This role will focus on day-to-day operations of the training delivery system, training development processes, and provide collaborative coaching, training, and quality improvement activities to ensure successful performance across the Network. This position reports to the Technical Assistance Manager.

Responsibilities include:

• Serves as a regional expert of all SCN functions and provides in-person and virtual technical assistance and training support to optimize service integration and delivery across a network of CBOs;
• Coordinate the design and delivery of targeted training and TA interventions in response to performance trends;
• Manage the day-to-day functions of the network Learning Management System to ensure training completion meets network standards
• Support the development and measurement of training completion, competency, and service delivery metrics and targets;
• Identify the need for training and resource materials and tools (e.g. user guides, reference documents, tip sheets, etc). Develop and deploy, and connect partners to appropriate resources and stakeholders;
• Provide technical assistance to all onboarded network partners through ongoing assessment and evaluation, training, policy and procedure optimization, and implementation strategy;
• Meet with partner organizations as needed to support onboarding and ongoing challenges, ensure information in the network is still up to date, review network utilization, compliance with network standards, successes, and challenges
• Directly support local CBOs to build capacity with HRSN screening/navigation/HRSN case management/service delivery capabilities;
• Contribute to the development of routine performance reports both internally and externally;
• Collaborate closely with Unite Us support team to develop appropriate recommendations for system and workflow enhancements;
• Other responsibilities as determined by the Technical Assistance Manager

Qualifications and Experience:

• Bachelor’s degree required
• Valid NYS driver’s license and the ability to travel locally in Long Island as needed for in-person meetings
• 1-3 years of project management, capacity building, training delivery, technical assistance, or quality improvement experience preferred
• Experience working with Unite Us platform or similar referral and care management tools strongly preferred
• Prior experience in issues related to healthcare; social services; health equity, access and quality; population health (or some subset/combination of these) preferred.

Knowledge, Skills, and Abilities:

• Strong active listener and creative problem solver
• Foundational knowledge of QI methodologies, skill building techniques, and/or project management
• Strong interpersonal skills with the ability to tailor style to match audience
• Able to work collaboratively across an interdisciplinary team, managing multiple priorities
• Strong commitment to social justice and HWCLI’s mission
• Proficient in Microsoft Office
• Commitment to improving health equity, access, and quality of care across Long Island

Benefits:

• Employer-paid health insurance for single individuals
• Retirement plan with Employer match after 1-year, flexible spending accounts, disability insurance, paid time-off
• Hybrid work environment, ability to travel to office and local partners required
• Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity