Senior Complaint Handler - REMOTE - #1401626
Lensa
Date: 5 days ago
City: Aliso Viejo, CA
Contract type: Full time
Remote
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Job Description
Insight Global is looking for a complaint specialist for a medical device client in Aliso Viejo, CA. This position is completely remote. In this role, you will handle complaints related to implantable brain devices, primarily received via email from sales representatives. Your responsibilities will include managing the entire complaint process, from intake and assessing for reportability to reporting, reassessing after reporting, and reviewing for completeness and closure. You will be expected to manage approximately 100 files at a time, ensuring that all complaints are thoroughly addressed and resolved.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills And Requirements
5 years' experience as a complaint handler
1 year of comprehensive handling: Intake, assessing for reportability, reporting, reassessing after report, reviewing for completeness, and closure
Proficiency in Excel (filtering)
Experience with a complaint handling software
Microsoft Teams experience
Experience in the medical device industry
Handling high volume (50-100 files) Experience reporting to the EU
Knowledge of Class 3 implantable devices
Familiarity with ETQ/Reliance complaint handling software
Bachelor's degree or higher null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
Job Description
Insight Global is looking for a complaint specialist for a medical device client in Aliso Viejo, CA. This position is completely remote. In this role, you will handle complaints related to implantable brain devices, primarily received via email from sales representatives. Your responsibilities will include managing the entire complaint process, from intake and assessing for reportability to reporting, reassessing after reporting, and reviewing for completeness and closure. You will be expected to manage approximately 100 files at a time, ensuring that all complaints are thoroughly addressed and resolved.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills And Requirements
5 years' experience as a complaint handler
1 year of comprehensive handling: Intake, assessing for reportability, reporting, reassessing after report, reviewing for completeness, and closure
Proficiency in Excel (filtering)
Experience with a complaint handling software
Microsoft Teams experience
Experience in the medical device industry
Handling high volume (50-100 files) Experience reporting to the EU
Knowledge of Class 3 implantable devices
Familiarity with ETQ/Reliance complaint handling software
Bachelor's degree or higher null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
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