Senior Community Association Manager - #1402243

As an ICON Senior CAM, you must be eager to provide one-on-one customer service with the understanding that you represent the face of a company. You will be responsible for the overall homeowner experience and daily life within the community focused on providing ICONic service to assure the needs of the members and guests are always exceeded.

General Purpose:

Directs and oversees all aspects of club or facility including its activities and relationships between guests, associates and community. Has the ultimate responsibility for maximum guest satisfaction and financial performance.

Essential Duties:

• Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Establishes basic personnel policy, initiates and establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
• Ensures all Human Resources procedures and policies are followed by management staff.
• Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
• Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments.
• Oversees the care and maintenance of all the facility’s physical assets and each individual facility.
• Coordinates marketing programs to promote the facility’s services to potential customers.
• Ensures the highest standards for food and beverage service on property.
• Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Tournament Coordinator, Director, Instruction, etc.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
  
  

Education/Experience:

• Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)
• Preferred; Holds (or be pursuing) the CMCA (Certified Managers Community Associations) or higher certification Experience in luxury hospitality.
• FL CAM License, required.
• 3 years CAM experience, mandatory
  
  

Physical Demands:

• Regularly stands, walks and sits.
• Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells.
• Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears.
• Occasionally lifts up to 50 pounds.
  
  

Environment/Noise:

• Occasionally works in outdoor weather conditions.
• Noise level is moderate.
  
  

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.
  
  

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.