Operations and Fan Experience Game Day Staff (part-time, seasonal) - #1402525

If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!

Reports to: Sr. Manager, Fan Experience & Initiatives

Direct Reports: None

FLSA Status: Part-time, nonexempt, hourly

Application Deadline: Rolling Application

Work Location: Caesars Superdome & Smoothie King Center, New Orleans, LA

Who We Are

The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win!

Who You Are

You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it’s teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary

The Operations and Fan Experience Game Day Staff is a part-time seasonal position for the New Orleans Saints and New Orleans Pelicans Business Operations and Fan Experience Department. The purpose of this position is to assist in the preparation, coordination, and management of all New Orleans Saints and New Orleans Pelicans affiliated games and marquee events.

This role is part-time, seasonal and is expected to work all New Orleans Saints and Pelicans home games. This position is based at the Caesars Superdome and the Smoothie King Center in New Orleans, LA.

What You Will Be Doing

• Assist the Operations Department with operational and logistical needs to effectively and efficiently manage a professional football and basketball affiliated events
• Assist the Fan Experience Department with guest experience related matters during all Saints and Pelicans home games in a timely and professional manner
• Contribute to the coordination and execution of event setup, breakdown, clean up, and conversions associated with various team-affiliated events. This execution will include marquee events like Saints Training Camp, a full preparation day prior to each New Orleans Saints home game along with other potential setup days in the week leading up to games (including playoffs), and New Orleans Saints and Pelicans home games (including playoffs)
• Ensure proper adherence to the credentialing system for all events
• Engage with fans to provide exceptional customer service while providing an elevated fan experience at all Saints and Pelicans home games and special events
• Develop and maintain an extensive knowledge base about the facilities (gate entry, ticket scanning, concession stands, seating locations, activations, amenities, etc.) to provide high-level fan satisfaction
• Provide assistance with special projects and events as needed
• Other tasks as assigned
  
  

What You’ll Bring

• Must be available to work all Training Camp practices and setup, a full setup day prior to each New Orleans Saints home game along with other potential setup days in the week leading up to games (including playoffs), and New Orleans Saints and Pelicans home games (including playoffs)
• Experience with a sports team, athletic department, and/or event operations (preferred but not required)
• Exceptional customer service and teamwork skills
• Dedication, strong work ethic, self-motivated
• Outstanding leadership and time management skills
• Superior communication, problem solving, responsiveness, follow up, and technological skills
• Flexibility to work various hours including nights, holidays and weekends
• Must be able to lift 25+ pounds
• Must be able to provide own housing and transportation
  
  

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.