Director of Acute Care Pharmacy Services - #1402614

Overview

The Director of Acute Care Pharmacy Services is responsible for the direction, leadership, operations, financial, regulatory, and quality components of all acute care hospital pharmacy departments within the Mercyhealth system. This role works to optimize pharmacy services delivery by aligning pharmacy service infrastructure with system goals while enhancing efficiency and patient care quality. The senior director will collaborate at a system level to standardize medication use processes across all hospital-based clinical services areas.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads the development of programs, policies and protocols that are integrated across the system to enhance pharmacy operational efficiency, quality, patient safety, and customer satisfaction.
• Develops and articulates a short -term strategic vision for areas of responsibility. Develops system department strategies and directs development and implementation of new programs and services to achieve vision.
• Leads the system acute care pharmacy leadership team to help identify and deploy organization and department strategic plans.
• Assists in the planning for clinical programs, manages the implementation of programs, and evaluates program effectiveness.
• Establishes effective working relationships and maintains open lines of communication with the medical staff, nursing services and ancillary services as needed.
• Ensures progress toward department objectives by establishing reporting systems, department performance standards and methods to measure staff performance
• Ensures that pharmacy services are in compliance with Joint Commission on Accreditation of Healthcare Organizations regulatory standards. Ensures compliance with all other applicable state and federal regulations including Sterile Compounding USP 797 and USP 800 standards.
• Enforces all procedures, policies, and standards to ensure consistent application and effective operations.
• Develops data-based performance and outcome metrics, tracks and trends data and leads change initiatives to positively impact the metrics.
• Monitors and analyzes financial data and utilizes for decisions regarding FTE’s, staffing and operational budget.
• Assesses Manager and staff development needs, identifies goals and provides necessary resources
• Establishes an annual operation and capital budget demonstrating fiscal responsibility through meeting budget target goals.
• Oversees and coordinates drug distribution to all ambulatory clinic departments.
• Directs and provides guidance to managers to effectively allocate resources based on patient volume, space availability, budget constraints, and program priorities, goals and objectives.
• Ensures visibility and appropriate participation and at times leadership within committees including but not limited to System Pharmacy and Therapeutics Committee, Antimicrobial Stewardship, Opioid Stewardship and Medication Diversion Committee, Patient Safety and
  
  
  

Medical Error Reduction, TJC Readiness, QAPI and other clinical and administrative committees

• Manage complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations within all acute care pharmacy service areas.
  
  
  

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Required

EDUCATION & EXPERIENCE

• Graduation from an accredited college or university with a PharmD degree
• Completion of an ASHP accredited PGY2 pharmacy residency in health-system pharmacy administration or equivalent work experience.
• Three (3) years of health-system pharmacy leadership and management experience
  
  
  

Preferred

• Master’s degree in pharmacy administration, healthcare administration, or business preferred
• Has held administrative positions in a large academic or complex health system for at least five (5) years
  
  
  

CERTIFICATION/LICENSURE

• Licensed or eligible for licensure as a pharmacist for both Illinois and Wisconsin
• Board certified through the Board of Pharmacy Specialists – preferred.
  
  
  

Additional Requirements

• Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
• Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
• Must be able to follow written/oral instructions.
  
  
  

Other Skills And Abilities

• Proficiency in the use of Microsoft Office Suite and other similar applications as appropriate to the area of expertise.
• Exemplifies strong organizational, time management, leadership, conflict management, and change management skills.
• Advanced knowledge of health-system pharmacy operations including the ability to navigate the electronic medical record within EPIC.
• Ability to problem solve and proactively address issues, resulting in positive outcomes.
• Understanding of and partnering with 340B and Specialty Pharmacy program teams
  
  
  

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Occupational exposure is Category C, which means no employees in the specified job classifications have occupational exposure.

AGE OF PATIENTS SERVED

Neonate (birth – 28 days)

Infant (29 days – less than 1 year)

Pediatric (1 year – 12 years)

Adolescents (13 years – 17 years)

Adult (18 years – 64 years)

Geriatric (65 years and older)

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the VP of Support Services.

WORK CONTACT GROUP

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

Frequently required to stand, sit, walk, bend, and reach for supply items.

Occasionally required to lift up to 10 pounds

Specific vision abilities: Near and far vision, color vision, peripheral vision, depth perception, focus adjustment.

LEVEL OF SUPERVISION

Works independently under the supervision of the VP of Support Service

SUPERVISES

Directly supervises regional pharmacy managers and system pharmacy clinical coordinators. Indirectly supervise site pharmacy supervisors. Supervisory responsibilities are conducted in accordance with the directives of management, the organization's policies, and applicable laws

Benefits

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

• Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
• Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
• Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
• Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
• Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
• Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.