Customer Service Representative - #1402928

Company Overview:

MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.

MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

Customer Service Representative

Job Purpose: A MACOM Customer Service Representative is a liaison between our customers, partners, and product lines. Responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

Main Duties and Responsibilities:

• Perform order entry and management: New Orders, Change Orders, Sample Orders, Returns, Credit and Debit.
• Manage customer backlogs to ensure proper flow down of requirements and respond to customer's scheduling requests.
• Provide accurate and complete response to customer inquiries in a timely manner.
• Process customer Requests for Quotation including historic pricing and other pertinent data, coordinating pricing with the Business Operations Manager.
• Handles customer complaints and/or elevate when necessary.
• Works various other departments to resolve issues/problems.
• Exercises good judgment within defined practices and procedures to determine appropriate action.
  
  

Key Competencies Required:

• Customer support experience
• Flexible, adapts well to different personality types
• Team Player
• Problem Solving
• Good oral and written communication
• Computer Skills, SAP Preferred
  
  

Minimum Qualifications:

• High School Diploma
• 2-5 related work experience
• Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.
  
  

EEO:

MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.

Reasonable Accommodation:

MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call +1-978-656-2500 or email [email protected]. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.