Customer Experience Manager - #1403089
Tata Consultancy Services
Date: 4 days ago
City: Oakland, CA
Contract type: Full time
Must Have Technical/Functional Skills
Salesforce Sales Cloud, Service Cloud, Operations Management , Workday, Selenium , Provar
Roles & Responsibilities
Attention to details. Utility experience is a plus
Salary Range: $120,000-$150,000 a year
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salesforce Sales Cloud, Service Cloud, Operations Management , Workday, Selenium , Provar
Roles & Responsibilities
- Excellent knowledge of Salesforce Sales Cloud, Service Cloud
- Workday Experience
- Developing and implementing strategies that optimize customer satisfaction
- Identifying key touch points in the customer journey and optimizing them for improved customer experience
- Training and leading a team of customer service staff to deliver excellent customer service
- Communicating with customers personally to understand their needs and feedback
- Analyzing customer feedback and market research, and using that information to make improvements
- Collaborating with other departments to ensure consistency of customer service
- Monitoring and reporting on customer satisfaction metrics
- Implementing customer retention campaigns and customer loyalty programs
- Handling and resolving customer complaints or issues in a timely and satisfactory manner
- Staying updated on industry trends and best practices in customer experience
Attention to details. Utility experience is a plus
Salary Range: $120,000-$150,000 a year
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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