Call Center Coordinator - #1403497

Caring Health Center, Inc.


Date: 5 days ago
City: Springfield, MA
Contract type: Full time
Reports to: Front Office Operations Manager

Salary/Status: Non-Exempt

Department: Front Office

Minimum Requirements

  • High school diploma minimum.
  • Previous experience with switchboard/reception in a fast-paced office
  • Capable, sensitive, and articulate in conversational English.
  • Computer literacy in general word processing and database applications.
  • Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, and the general public.
  • Reliable and professional in behavior and appearance.

Principle Responsibilities and Duties

  • In accordance with established procedures, receives, takes messages and forwards all incoming phone calls as appropriate (to triage nurse, interpreters, outreach, or administrative departments) in a friendly manner.
  • Refers sick call-ins to clinical nursing staff for triage.
  • Takes and documents messages from callers as necessary using an electronic health record system.
  • Facilitates general telephone operations.
  • Efficiently schedules medical appointments of returning patients: notes, all necessary patient's demographic information type of visit, and interpreter needs, if any.
  • Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians, and any interpretation needs..
  • Ensure all patient enquiries and complaints are relayed to proper member of management
  • Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.
  • Inquire of all patients as to any change in address, phone, financial or insurance status.
  • Coordinates and schedules appointments for the deaf and hearing impaired.
  • Make patient reminder calls in a timely fashion.
  • As time permits, may perform computerized word processing or data processing for administrative and medical staff.
  • May assist patients or staff with bilingual interpretation as time permits.
  • Assists staff in identifying/contacting external office support services.
  • Maintains work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the Health Center when viewed by the public.
  • Maintains confidentiality of all health center information.
  • All other duties as required.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

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