Content Operations Specialist (Consumer Service) - #1403814

Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

Description Of Duties

• Works with project teams to update and optimize content management systems.
• Coordinates, develops, and maintains content delivery workflows across cross-functional teams, ensuring timely delivery and updates that align with the editorial calendars, marketing campaigns, and/or service support needs.
• Establishes, oversees, and analyzes content production workflow processes and priorities.
• Leads the planning, implementation, and execution of content projects.
• Drives continuous process improvement to optimize systems and increase productivity.
• Identifies, leads, and collaborates with stakeholders to implement workflow governance and enable scalable content operations across multiple channels and teams.
• Supports initiatives such as marketing promotions, service announcements, knowledge base updates, and other content campaigns.
• Analyzes content performance data to identify opportunities for improvement and shares insights with stakeholders.
• Leads operational coordination across internal departments.
• Proofreads copy, verifies content specifications, and supports quality control for digital content across platforms.
  
  

Summary Of Requirements

• Minimum of five (5) or more years of related experience.
• Strong communication and presentation skills.
• Strong problem-solving skills.
• Ability to work in a fast-paced, highly confidential environment with fluctuating priorities and deadlines.
• Experience with execution of complex programs and projects.
• Experience with workflow process improvement (identification and solutions).
• Acute attention to detail.
• Excellent PC Skills.
• Experience with project management tools a plus (Jira, Redmine, Smartsheet).
• Video Games industry experience a plus.
• E-commerce experience a plus.
• Undergraduate degree in a related field, or equivalent experience.
  
  

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes a base pay range of $37.26 - $59.62 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.