Customer Service Representative - Call Center - #1404283
ZIM Integrated Shipping Services
Date: 3 weeks ago
City: Virginia Beach, VA
Contract type: Full time
Main Purpose of the Role
The Customer Service Representative - Call Center will be responsible for the initial contact with our import and export customer. Providing outstanding customer service involves understanding the needs and expectations of our customers and going above and beyond to meet them. This role is responsible for the issuance of export bookings, questions regarding Imports (Arrival Notice, Last free Day, container status), Release and Documentation (Shipping Instructions, Correctors, Release). The role responsibilities include, requires patience, empathy, and a deep knowledge of our products and service offerings.
Main Tasks
Manage inbound calls in a timely manner
Identify customers' needs, clarify information and provide solutions
General customer service duties as required for each customer interaction
Identify and escalate priority issues to appropriate departments
Follow up on customer interactions when necessary
Document all call information according to standard operating procedure
Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller
Take an active role in self-development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned
The Customer Service Representative - Call Center will be responsible for the initial contact with our import and export customer. Providing outstanding customer service involves understanding the needs and expectations of our customers and going above and beyond to meet them. This role is responsible for the issuance of export bookings, questions regarding Imports (Arrival Notice, Last free Day, container status), Release and Documentation (Shipping Instructions, Correctors, Release). The role responsibilities include, requires patience, empathy, and a deep knowledge of our products and service offerings.
Main Tasks
Manage inbound calls in a timely manner
Identify customers' needs, clarify information and provide solutions
General customer service duties as required for each customer interaction
Identify and escalate priority issues to appropriate departments
Follow up on customer interactions when necessary
Document all call information according to standard operating procedure
Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller
Take an active role in self-development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned
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