Front Desk Full-Time - #1404578

3000 NASA Parkway, Houston, Texas 77058-4322

As Houston's only waterfront hotel, the Hilton Houston NASA Clear Lake provides impressive lake-view rooms and suites combined with world-class amenities and service to ensure you'll have an amazing stay. Only yards from the NASA Space Center and just 20 minutes from William P. Hobby Airport, our ideal location lets you make the most out of your time in the area.

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.