Customer Support Specialist - #1404693

Department: Linked Light Pulse

Location: Denver, CO

Compensation: $44,000 - $56,000 / year

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  Respond to customer inquiries via phone, email, and ticketing systems
  
  
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  Troubleshoot and resolve product or service issues efficiently
  
  
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  Provide accurate information regarding products, services, and policies
  
  
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  Escalate complex issues to the appropriate departments when necessary
  
  
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  Maintain detailed records of customer interactions and support activities
  
  
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  Assist with onboarding new clients and providing user guidance
  
  
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  Continuously improve support documentation and procedures
  
  
  
  
  

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  High school diploma or equivalent (Associate or Bachelor’s degree preferred)
  
  
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  1+ year of experience in customer support or related field
  
  
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  Excellent verbal and written communication skills
  
  
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  Strong problem-solving and organizational abilities
  
  
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  Ability to work in a fast-paced environment and manage multiple tasks
  
  
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  Proficient with support software and tools (e.g., CRM systems, helpdesk platforms)
  
  
  
  
  

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  Competitive salary: $44,000 – $56,000 per year
  
  
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  Full-time employment with consistent schedule
  
  
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  Opportunities for growth and professional development
  
  
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  Training and continuous learning support
  
  
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  Dynamic and supportive team environment
  
  
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  Paid time off and holidays
  
  
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  Health, dental, and vision insurance options