Credit and Collections Associate - #1405479

Rahr Corporation is looking for a Credit and Collections Associate to join our team in Shakopee Minnesota. In this role you will be responsible for performing collections activities to ensure timely resolution and payment of customer receivables. This role is responsible for making sound credit decisions in relation to customer credit limits to minimize risk of financial loss to the company.

Benefits & Perks

• Competitive Starting Base Pay Between $24-$28 per hour
• Annual Bonus
• Medical benefits with coverage paid for at 90%
• Dental and Vison Programs
• Generous Annual 401(k) Company Contribution of 15%
• Employee Assistance Program
• Paid Life Insurance
• Short Term Disability
• Long Term Disability
• Tuition Reimbursement
• Generous PTO
• Sick Time
• 12 Paid Company Holidays
• Parental Leave
• Career Growth and Progression Paths
• Stability and Backing of a 178-year-old Family Owned and Operated Company
  
  
  

Roles & Responsibilities

• Reviews open customer accounts for aged activity and identifies where collection efforts are needed and takes appropriate actions to complete.
• Completes regular outbound collection requests in a professional manner while maintaining favorable customer relations and ensures appropriate documentation on status is tracked.
• Maintains accurate records of all work performed on an account to include letters, telephone conversations, charges payments, etc
• Monitors customer accounts for credit holds and updated credit information, as necessary
• Updates all credit customers over approved credit limits for review by Credit Manager
• Recovers delinquent accounts according to company policy and procedures.
• Resolves client billing problems such as missing invoices, invoice discrepancies, or general disputes
• Prepares reports on delinquent accounts and provides frequent updates to leaders on progress and/or issues
• Runs credit card payments for customer orders as needed as part of the collection efforts
• Receives inbound customer calls and emails regarding invoicing, payments, and other related account activity questions
• Assists customer service with customer questions surrounding order holders with past due accounts.
• Participates in credit decisions on assigned customers
• Aids in the procurement of customer required documents for set up and reporting purposes, such as Customer applications, Sales Tax Certificates, TTB, etc
• Partners with leadership on escalated collections issues for effective resolution.
• Provides backup and support for other credit and collections staff as needed
• Performs other duties and responsibilities as assigned to support the company and operational needs.
  
  
  

MINIMUM EDUCATION & WORK REQUIREMENTS:

• Associates degree in a related field or equivalent work experience
• 2+ years’ experience in Collections.
• Hands-on experience with Microsoft Dynamics 365 preferred.
  
  
  

KNOWLEDGE, SKILLS, AND ABILITIES:

• Solid understanding of Credit and Collections process and principles.
• Persuasive and persistent communicator with professional written and verbal communication skills.
• Ability to adapt to a changing environment and be able to problem solve using out of the box, creative thinking skills.
• Proven ability to resolve conflict, maintain confidentiality, and be an active listener.
• Proven team player that acts with integrity and concern for the quality of the company’s services and staff members
• Strong organizational skills with a keen attention to detail and high level of accuracy
• Demonstrated ability to act with speed, agility, and accountability to drive desirable outcomes and meet deadlines.
• Proven ability to make sound decisions within established guidelines and to make recommendations to effectively resolve problems or issues
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Strong computer skills in Microsoft Office with intermediate Excel skills required, and the ability to quickly understand and become proficient in the use of company business systems is essential.
  
  
  

Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.