Client Advocate - CR - #1406037

Client Advocate Make a Difference, Help Others Find Stability and Hope

Catholic Charities is hiring a part-time Client Advocate to support

individuals and families facing housing or economic instability. You'll

provide strength-based case management, connect clients to critical

resources, and help them build paths toward lasting stabilityall in a

welcoming, mission-driven environment.

This is a great opportunity for someone who is bilingual-fluent

(English/Spanish), compassionate, organized, and ready to make an

impact in a fast-paced, supportive setting.

Position Highlights

• $20.10/hour | 30 hours/week | MonFri, 8:00 am4:30 pm
• Paid time off plus 15+ paid holidays (including your birthday!)
• Public Service Loan Forgiveness eligible employer
• Part-time role with full heart: make a real difference every day
  
  

Success in this role means delivering effective, high-quality service to

clients through strong interpersonal skills, a trauma-informed approach,

and a commitment to professional growth. The ideal Client Advocate is both

compassionate and efficient and thrives in a collaborative, team-oriented

environment.

Essential Duties

Key tasks and responsibilities to be performed in the role.

• Conduct initial screening and intake of clients to gather information that
  
  

identifies critical service needs. Inform the client of services available

through Catholic Charities or by referral to another agency/partner for

assistance with identified needs.

• Conduct comprehensive client assessments to gather pertinent information
  
  

directed at concerns identified in the initial screening.

• Provide strength-based case management services. Build rapport, conduct
  
  

needs assessments and develop effective case plans based on the agreed upon

goals, desired outcomes, and timeframes. Provide appropriate services

(or referral for services) and monitor results of the service plan over time.

• Manage cases related to self-sufficiency programs in partnership with
  
  

Douglas County.

• Assist in the development of procedures, policies, programs, and
  
  

services designed to promote the skills and conditions necessary for clients

to achieve their goals.

• Perform data entry, including client plans and case management notes,
  
  

into EmpowOR or applicable agency case management database in a timely,

succinct, and accurate manner.

• Ensure confidentiality and security of client information.
• Direct clients to appropriate partner agencies both on and off-site.
• Maintain contacts and positive working relationships with provider
  
  

organizations to which clients are referred.

• Assist in developing and maintaining an accurate list of referral sources.
• Schedule may include evenings and weekends.
  
  

Competencies

Skills, behaviors, and abilities necessary to succeed in the role, but

not required for eligibility.

• Ability to work with people in crisis with a calm, positive, and
  
  

understanding attitude.

• Complete trainings to build case management skills (such as Motivational
  
  

Interviewing and Protective Factors)

• Demonstrated ability to work effectively with people representing a diverse
  
  

range of socioeconomic levels while being sensitive to cultural differences.

• Ability to use sound judgment within defined policies and procedures to
  
  

determine appropriate action.

• Ability to utilize technology relative to the performance of the areas of
  
  

responsibility.

Requirements

Minimum requirements to be eligible for the role.

Education & Experience

• H.S. diploma/equivalent required. Bachelor's degree in human services
  
  

field preferred.

• Experience with and ensitivity to issues affecting low income and homeless
  
  

populations.

• Two years of experience in the human services field preferred.
  
  

Knowledge & Skills

• Empathetic and compassionate character with excellent communication
  
  

(verbal and written), problem solving, listening, and interpersonal

skills, with the ability to form and maintain positive work relati nships.

• Strong interpersonal professional relationships which encourage openness,
  
  

candor, and trust both internally and externally.

• Demonstrated ability to apply culturally appropriate skills in interactions
  
  

with clients, co-workers, volunteers, partner agencies, and other

community members.

• Authentic personal commitment to Catholic Social Teaching.
• Ability and willingness to work within the established structure of the
  
  

Castle Rock Department and Catholic Charities.

• High level of self-motivation, enthusiasm, and team-oriented work
  
  

ethic, with the ability to prioritize projects and manage multiple

responsibilities effectively.

• Ability to work efficiently, effectively, and multitask in a
  
  

time-sensitive and fast-paced environment.

• Basic math and analytical skills to perform calculations (e.g.,
  
  

budgeting, income vs expense, monthly vs annually) and interpret

results to support case management. Training will be provided to help assist

families with budgeting during assessments.

• Ability to follow directions and interpret policies and procedures to ensure
  
  

compliance.

• Proficiency with computer software including Microsoft Office suite.
• Exceptional attention to detail, particularly in data entry,
  
  

documentation, and record-keeping.

• Demonstrated self-starter and ability to work independently with little
  
  

supervision.