Data and Business Analyst - #1406309

We have an incredible opportunity for a dynamic BC365 Data and Business Analyst to join our growing New York Team!

About DO & CO

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

What We Offer:

• Salary range: $100,000- $125,000.
• Full-time employees are eligible for 401K and healthcare benefits; Medical, Dental & Vision.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.
  
  

Responsibilities:

• Gather, analyze, and document business process requirements in collaboration with US-based teams to support the implementation of Microsoft Dynamics 365 Business Central.
• Align local operational needs with the global ERP standard by coordinating closely with the global ERP team, resolving scope differences, and supporting solution design.
• Define data, testing, and configuration requirements while overseeing accurate documentation, including process flows, testing plans, and user manuals.
• Ensure timely delivery of US-specific configurations, conduct functional and system testing, validate data accuracy, and manage system readiness.
• Lead user training sessions, facilitate end-user adoption, and ensure support processes are formalized and documented through the IT ServiceDesk.
• Support project execution by monitoring timelines, deliverables, and communicating progress and milestones to stakeholders.
• Partner with cross-functional teams including operations, warehousing, finance, and IT to drive ERP implementation and resolve operational challenges.
• Provide post-implementation support, troubleshoot issues, maintain system integrity, and drive continuous improvements based on user feedback.
• Recommend and coordinate enhancements, system updates, and localized adjustments in alignment with global ERP developments.
• Maintain up-to-date system documentation and ensure ease of access and usability for all relevant stakeholders.
  
  

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or equivalent practical experience in a related industry.
• Proven experience supporting or managing ERP implementation projects, preferably involving Microsoft Dynamics 365 Business Central (BC365) or NAV, within warehousing, production, or airline catering environments.
• Strong understanding of core business functions including finance, manufacturing, warehousing, and supply chain operations.
• Demonstrated ability to document and translate business processes into functional ERP requirements.
• Proficiency in troubleshooting technical system issues and providing user-oriented support and training.
• Skilled in cross-functional collaboration with both technical and operational teams to align solutions with business needs.
• Highly organized with the ability to manage timelines, track progress, and support testing and validation processes.
• Excellent written and verbal communication skills with the ability to prepare clear documentation and user guides.
• Flexible, proactive, and solutions-driven mindset with a commitment to continuous improvement.
• A can-do, service-focused attitude aligned with hospitality industry standards.
• Experience in airline catering, hospitality, or event-based IT environments is highly desirable.
  
  

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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