Director, People Business Partner - #1406554

HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great Place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Responsibilities

• Workforce Planning & Organizational Development – Leverage business understanding and talent data to develop and implement an effective People strategy for supported business; provide guidance on current and future state requirements; forecasts talent needs and crafts role profiles as needed to facilitate organization effectiveness.
• Culture – build relationships throughout the organization to enhance culture and the employee experience; partner with business leaders to ensure employees are engaged, enabled and feeling valued; ensure we are upholding our People Promise.
• Talent - Partners with Talent Acquisition to ensure a deliberate approach to attracting and retaining top talent from both inside and outside the organization; lead annual talent review and succession planning – supporting actions needed to develop the internal talent pipeline; partner with colleagues in Talent & Leadership and other BPs to implement innovative solutions to business needs.
• Coaching and Team Development - Provide strategic business partnership and coaching to senior leaders; Design and facilitate organizational design and development, leadership coaching and team building to support high performing teams and growth.
• Performance Management – Leads annual goal setting and year-end evaluation with business leaders. Supports managers in ensuring every person is consistently performing, receiving feedback, and focusing on growth and development.
• Total Rewards – Leads delivery of annual salary, bonus/commission, and equity planning process with business leaders; collaborates with Total Rewards to drive participation in annual benefits enrollment, wellness, and recognition programs.
• Employee Relations - Lead employee relations, working closely with managers and employees in addressing all areas of employee relations to ensure HomeServe’s People and Customer promises are front and center.
• Change Champion – Lead change initiatives to accelerate adoption and performance; administer and evaluate all HR processes, programs, and policies with an eye to continuous improvement – always looking to enhance our efficiency, effective and employee experience.
• HR leadership– Ensure delivery of human resources in a consistent, efficient and streamlined way, helping employees navigate the organization; provide strong leadership and counsel to business partners and across the HR team; participate in the development of top-quality HR talent to ensure the highest levels of performance and productivity.
  
  

Essential Functions

Essential Job Function

% of Time on Function

Workforce Planning & Organizational Development

20%

Coaching & Team Development

20%

Performance Management

25%

Employee Relations

15%

HR Leadership

20%

Total

100%

Job Requirements

• 10+ years of progressive HR experience; 5 years business partnering at a senior level
• Bachelor’s degree, MBA or master’s degree in Human Resources Management preferred
• Strong business acumen and ability to quickly understand and assimilate business context
• Demonstrated ability to independently lead in the design and execution of key people initiatives
• Experience learning and thriving in a fast paced, changing environment
• Detail oriented with strong communication, project management, and influencing skills
• Critical thinking skills with solid judgment and strong initiatives
• Ability to leverage data and derive insights to drive action
  
  

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In Return, We Offer

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
  
  

Salary Range: $139,771.85 to $186,362.47

Annual Bonus Potential: 20%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

SM1

HomeServe USA is an equal opportunity employer.