IT Administrator - #1406907

Description

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

What You'll Do:

System & Network Management:

• Installation, Configuration, and Maintenance: Installing, configuring, and maintaining operating systems, software applications, servers, and network hardware (routers, switches, firewalls).
• Monitoring System Performance: Regularly monitoring system logs, CPU usage, memory usage, network traffic, and other metrics to ensure optimal performance and identify potential issues proactively.
• Applying Updates and Patches: Keeping all software and firmware up-to-date with the latest patches and security updates to protect against vulnerabilities.
• Troubleshooting: Diagnosing and resolving hardware, software, and network issues in a timely manner to minimize downtime.
• Network Management: Overseeing the organization's network infrastructure, including LANs, WANs, and wireless networks, ensuring reliable connectivity and implementing network security measures.
  
  

User Support & Administration:

• Technical Support: Providing technical assistance and support to end-users for various IT-related issues, ranging from simple software questions to complex hardware problems.
• User Account Management: Creating, modifying, and deleting user accounts, managing permissions and access rights to ensure users have appropriate access to resources while maintaining security.
• Onboarding and Offboarding: Facilitating the IT aspects of employee onboarding (setting up accounts, providing equipment) and offboarding (revoking access, data backup).
  
  

Security & Data Management:

• Implementing Security Protocols: Deploying and enforcing security policies and procedures to protect the organization's data and systems from internal and external threats.
• Managing Security Tools: Installing and managing security software such as firewalls, antivirus programs, intrusion detection systems, and data encryption.
• Security Audits and Monitoring: Conducting regular security audits, monitoring systems for suspicious activity, and responding to security breaches and threats.
• Data Backup and Recovery: Implementing and managing data backup solutions, ensuring regular backups are performed, and developing and testing disaster recovery plans to prevent data loss and ensure business continuity.
  
  

Additional Responsibilities:

• Hardware and Software Procurement: Assisting with the procurement of IT hardware and software, ensuring compatibility and meeting organizational needs.
• Documentation and Reporting: Maintaining comprehensive documentation of IT systems, configurations, procedures, and troubleshooting steps. Generating reports on system performance, security incidents, and support metrics.
• Research and Recommendation: Researching new technologies and solutions to improve IT infrastructure efficiency, security, and performance, and making recommendations to management.
• Vendor Management: Interacting with IT vendors for support, procurement, and service management.
  
  

Qualifications

Job Requirements:

• Basic understanding of Operating Systems (Windows is usually key, some exposure to macOS or Linux is a plus).
• Familiarity with computer hardware components and basic troubleshooting.
• Understanding of basic networking concepts (what is an IP address, DNS, how does Wi-Fi work).
• Awareness of basic cybersecurity principles (why strong passwords matter, recognizing phishing).
• Experience with common office software suites (like Microsoft 365 or Google Workspace).
• Problem-Solving: Ability to approach technical issues logically and follow troubleshooting steps.
• Communication Skills: Clear and patient communication, both written and verbal, to assist users who may not be tech-savvy.
• Eagerness to Learn: A strong willingness to learn new technologies and skills quickly.
• Customer Service: A helpful and positive attitude when assisting colleagues.
• Organizational Skills: Ability to keep track of tasks and prioritize basic support requests.
  
  

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.