Patient Service Representative I - #1407039

Overview

The US Oncology Network

is looking for a

Patient Services Representative

to join our team at

Texas Oncology

This full-time position will support our Medical Oncology Department at our 2410 Round Rock Avenue #150 in Round Rock, Texas.

Typical

work week is Monday through Friday, 8:30a - 5:00p.

As a part of

The

US Oncology Network

Texas Oncology

delivers high-quality, evidence-based care to patients close to home.

Texas Oncology

is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer.

Today,

Texas Oncology

treats half of all Texans diagnosed with cancer on an annual basis.

The

US Oncology Network

is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America.

The

US Oncology Network

is supported by

McKesson

Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Responsibilities

The essential duties and responsibilities

(including but not limited to)

• Ensures all insurance, demographic, and eligibility information is obtained from patients and
  
  

entered into

the system in

an accurate

and

timely

manner

Registers patients in the

system

as necessary.

• Collects and reviews all patient insurance information and completes insurance forms
  
  

Collects co-pays, deductibles and other out of pocket amounts at the time of visit.

• Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits,
  
  

co-pays

and financial obligations.

• Posts line items and adjustments to patient accounts
  
  

Balances receipts, reconciles daily work batches and prepares audit

trail

Prepares deposits for bank as needed.

• Reviews Explanation of Benefits (EOB) for consistency.
• Submits files and processes all claims for payment
  
  

Researches

and resolves claim delay issues.

• Resolves patient questions and complaints
  
  

regarding

insurance billing and adjusts

accounts

as necessary

Resubmits claims and processes all insurance/patient correspondence

Provides all documentation to

expedite

payment.

• Follows
• up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments
• Sets-up financial arrangements with
  
  

patients

as necessary.Â

• As necessary,
  
  

assists

patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.

Qualifications

The ideal candidate for the Patient Services

Representative

Will Have The Following Background And Experience

Level 1

• High School Diploma or equivalent required
• This position is entry level and requires 0-3 years of medical business office experience.
  
  

Level 2 (in Addition To Level 1 Requirements)

• Minimum 3 to 5 years medical business office experience.
  
  

Level Sr (in addition to level 1 and 2 requirements)

• Minimum five years medical business office experience.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee

is regularly required to

sit and use hands to finger, handle, or feel

The employee

is occasionally required to

stand, walk, and reach with hands and arms

The employee must occasionally lift and/or move up to 30 pounds

Requires vision and hearing corrected to normal ranges

Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work requires frequent interaction with patients and staff.