Business Analyst - Contact Centre - #1407170

ASB Direct Channels is focused on providing seamless and integrated customer experiences that will assist us to accelerate the financial progress of all New Zealanders. Our customers expect our channel experiences to be simple, easy and convenient.

Are you a strategic thinker with a passion for problem-solving and data driven decision making? We're seeking a Business Analyst to join our team and help drive impactful business outcomes through insightful analysis and stakeholder collaboration.

Te Tūranga | The Role

As a Business Analyst, you will be responsible for providing analysis/consulting services to identify and deploy effective solutions for the improvement of Direct Channel's systems and operational processes. You will use Worksmart fundamentals to drive solutions. In addition, work in partnership with Business Partners/Tribes and act as an intermediary to assist in ensuring that delivered solutions meet customer and business needs. Providing change management techniques to ensure the successful delivery and communication of change to frontline teams.

You will actively work with the business to develop a common understanding of complex business problems and opportunities, as well as determine, define and document the business requirements by elicitation, identification validation, reconciliation and analysis. As a Business Analyst, you will also be competent with databases as this role will also see you sourcing and capturing information from customer contact interactions.

Ō Pūkenga | About You:

Having a detailed eye for identifying patterns in data to drive recommendations is a critical part of this role as well as being conversant with relevant improvement methods (e.g., WorkSmart / Six Sigma/ Lean). Proficiency in Microsoft Office products and knowledge of SQL would also be an added advantage. But above all, you must demonstrate excellent written, verbal, and negotiation skills to influence and align stakeholders across varying levels of the organisation.

This is a varied and challenging role; where you will be part of a friendly, supportive team environment with a dynamic culture.

He aha tāu e hoki mai ai? | What will you get in return?

In our diverse and accepting environment, our people grow their agile mind-set, learn, evolve and utilise their skills, while being empowered to make decisions.

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will work in a successful and supportive team environment and be a part of the growth story that is ASB.

You Will Also Have Access To

• A competitive market salary
• A broad range of exclusive Staff Banking Benefits
• Health, Life and Income Protection Insurance
• Your choice benefit
• Strong professional development opportunities
• Joining a dynamic and diverse team
  
  

Me pēhea te tono | How to apply?

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.