Assistant Veterinary Hospital Manager - #1407240
National Veterinary Associates
Date: 4 weeks ago
City: Dublin, CA
Contract type: Full time
National Veterinary Associates is seeking an Assistant Hospital Manager to join our growing teams!
Are you a veterinary professional looking for growth and ready to take the next step in your career? Our Assistant Veterinary Hospital Manager position offers the perfect opportunity to take the next step in a high-quality hospital setting, surrounded by a progressive and supportive team. We take great pride and satisfaction in providing stellar medicine and surgery to our patients and exceptional personalized service to our clients. Our friendly staff is highly motivated and works well as a team. If this sounds like the right fit for you, come join us!
Job Summary
The Assistant Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. The AHM will offer support across all shifts ensuring that the hospital always has a leader on-site for team, client, and patient support.
Role Expectations
Are you a veterinary professional looking for growth and ready to take the next step in your career? Our Assistant Veterinary Hospital Manager position offers the perfect opportunity to take the next step in a high-quality hospital setting, surrounded by a progressive and supportive team. We take great pride and satisfaction in providing stellar medicine and surgery to our patients and exceptional personalized service to our clients. Our friendly staff is highly motivated and works well as a team. If this sounds like the right fit for you, come join us!
Job Summary
The Assistant Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. The AHM will offer support across all shifts ensuring that the hospital always has a leader on-site for team, client, and patient support.
Role Expectations
- This will be a hybrid role consisting of both floor and admin hours
- This is a full-time hourly position
- Compensation based on experience
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Establishes goals for the practice and staff.
- Creates the hospital schedule and manages labor costs to budget with our hospital leader team.
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
- Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of the front staff.
- Implements performance-based incentive and rewards and recognition programs.
- Be a pillar alongside our hospital leadership team.
- Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication. Work side by side with our reception team.
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs alongside our inventory manager.
- Performs other duties essential to the performance of the hospital as assigned.
- A bachelor’s degree in business or a related field is preferred
- 1-3 years of experience in a managerial role, including customer service experience
- Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
- Comprehensive salary range of $64,000- $77,000 annually
- Annual Bonus Opportunity
- Health Insurance Benefits
- Free Mental Health Benefit Options
- 401k with Match
- Competitive PTO Plan
- Continuing Education Stipends
- Fair Work-Life Balance
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