Junior AV Technician - #1407408

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Junior AV Technician

Location: Rockville, MD, US

Job ID: ATR 17507

Job Description

Job Title: Junior AV Technician

Job Location: Onsite Rockville, Maryland

Eligibility/Clearance:Secret Clearancerequired, this opportunity

supports a government contract

Job Description:

We are seeking a JuniorAudio Visual (AV) Technicianto support Nuclear

Regulatory Commission’s(NRC)Conference Rooms. The AV technician will

provideTier 1andTier 2 supportfor unclassified enterprise

audiovisual systems and shall be responsible for providing customer

support for enterprise users of all levels. General tasks include setup,

configuration, testing, troubleshooting, diagnosis, escalation, and

reporting to ensure resolution is achieved. Comfortable working in a

fast-paced environment while remaining calm/clear headed to prioritize

requests while troubleshooting and addressing issues in a high-pressure

situation. Must be comfortable responding to user requests and

communicate with all levels within the NRC organization.

Responsibilities (include But Are Not Limited To):

• Set up, test, and calibrate equipment and devices as required to
  
  

produce a fully functionalAV system; this includesvideo displays,

display systems, screens, cameras, switchers, scalers, processors,

transmitters, receivers, interfaces, microphones, mixers,

amplifiers, controls, and other active and passive devices

• Developing reports from After Action Reviews, Customer interactions,
  
  

and ad hoc incident reporting

• Preventive maintenance checks and its subsequent report
• Support end users during presentations as needed.
• Work incidents from the work ticket queue and use established work
  
  

ticketing system for receiving, tracking and closing support

requests

Requirements:

Required Certifications:

• Minimum of one (1)video conferencing platform certification(e.g.
  
  

Polycom and Cisco)

• Minimum of one (1)control system platform certification(e.g. AMX,
  
  

Crestron, Extron)

Required Knowledge/Experience:

• Strong verbal and written communication skills
• Must processCrestron CertificationsinToolboxand DMC-4K-T/E. P201
  
  

a plus should have familiarity with Crestron NVX, and Fusion

• Ability to correct malfunctions by testing, analyzing, and restoring
  
  

A/V systems to full capacity

• Knowledge of audiovisual software commonly used in a professional
  
  

environment

• Ability to train end users in web, audio, and video teleconferencing
• Familiar with basic Internet Protocol (IP) network administration
• Familiar with meeting room facilities design
• Ability to provide consultation and technical advice in the area of
  
  

meeting management

• Knowledge of bridge and conference service data management
• Must be able to pass an NRC background check for IT level 1 Badging
  
  

Education:

• Bachelor's degree and one (1) to two (2) years of experience
  
  

providing A/V services OR four (4) years of experience providing A/V

services

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

(EOE) who will provide equal employment opportunity to employees and

applicants for employment without regard to race, ethnicity, religion,

color, sex, pregnancy, national origin, age, veteran status, ancestry,

sexual orientation, gender identity or expression, marital status,

family structure, genetic information, or mental or physical disability

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