Lakewood - Relationship Manager 2 - Onsite - #1407637

Nuvision Federal Credit Union


Date: 6 days ago
City: Lakewood, CA
Contract type: Full time
Sign-on bonus available for eligible external applicants! Contact us today to learn more!

The Relationship Manager II (RM II) primary role is to consult with members. They will consult with members to identify needs, refer appropriate products/solutions, and follow up on pending transactions. Meeting and exceeding performance goals and revenue targets will be part of their Minimum Performance Standards. It will also be their responsibility to identify and report any suspicious behavior or suspected fraud activity. The RM II position also performs a wide variety of duties related to handling member transactions including but not limited to: opening and closing all types of deposit and loan accounts (including HELOCS), posting deposits, withdrawals, and loan/VISA payments, performing account transfers, recommending other products and services, and any kind of account maintenance. All transactions are expected to be accurate and completed in a timely manner in order to ensure that Credit Union Member Service goals are achieved. The RM II position profiles the member’s account to recommend product and service solutions including: Investment Services, Insurance Products, First Mortgages, Small Business product services including lending and cash management solutions, consumer deposit and lending services, and Autoland (auto lending). As a RM II, they will assist with coaching/mentoring the rest of staff. Makes observations and suggests alternative methods in profiling member accounts. As needed, assists with some leadership functions in the absence of branch management. This role’s primary focus is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy.

Responsibilities

  • Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone.
  • Inputs, processes, and funds all consumer and small business loan types: Closed-end Signature, LOC, VISA, Automobile, Personal, Toy, RV, HELOCS, Small Business and Other Secured. Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
  • Calls on various call reports to garnish more business. This can be done during the workday and during scheduled call nights throughout the month.
  • Performs various RM duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
  • Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
  • Assists with leadership functions in the absence of branch management and also with coaching teller line.
  • Makes observations and suggests alternative methods of profiling member accounts.
  • Identifies and reports any suspicious behavior or suspected fraud activity.
  • Completes all required training and compliance modules.
  • Supports and participates in continuous improvement activities and Credit Union events such as: Car Sales, Open House and Open Enrollments contributing to the achievement of organizational objectives as well as department and individual goals.
  • Represents the Credit Union in a positive and professional manner.
  • Other related duties as assigned.
  • Maintains member and other sensitive information with confidentiality.
  • Treats all team members and members with respect.

Minimum Qualifications

  • 18 months financial institution experience with prior loan experience and reaching service and performance goals.
  • Strong knowledge of deposit / loan products (Trust, IRA, certificates, loans/APPRO – loans decisioning system)
  • Proven ability to garner business
  • Proficiency in the operations of a PC and the capability to work efficiently in Microsoft Outlook, Word and Excel
  • Excellent verbal and written communication skills in person and over the phone
  • Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
  • Member service and organizational skills
  • Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
  • Willingness to make a difference
  • Personable and professional
  • Coaching/Mentoring skills
  • Successful completion of all compliance related coursework
  • Notary
  • NMLS Registered

Preferred Qualifications

  • 24 months financial institution experience with prior loan experience and reaching service and performance goals
  • Proven ability to generate business while participating in community business development
  • Coaching/Mentoring experience

Education: High School or Equivalent

Website: nuvisionfederal.com/careers

Pay scale by applicable geographic location:

  • Southern California: Min $24.94 - Mid $31.18 - Max $37.42

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc.

California Employee Privacy Notice

https://nuvisionfederal.com/disclosures/ccpa/

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Account
  • 401(k) Matching
  • Paid Time Off
  • Training Provided
  • Tuition Reimbursement

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

HOUSEKEEPER (ON CALL)

Crothall Healthcare, Lakewood, CA
2 weeks ago
Crothall Healthcare We are hiring immediately for on call HOUSEKEEPER positions. Location: UCI Lakewood - 3700 East South Street, Lakewood, CA 90712. Note: online applications accepted only. Schedule: On call schedule; days and hours may vary, weekends are required. More details upon interview. Requirement: Prior housekeeping experience is preferred. Pay Rate: $29.44 per hour. Make a difference in the lives...

Loan Acquisition Specialist

OneMain Financial, Lakewood, CA
2 weeks ago
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales...

Seasonal Sales Associate (Store 2438)

GameStop, Lakewood, CA
3 weeks ago
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences...