Motor Vehicle Specialist/Sr. Motor Vehicle Specialist - #1408195
Arapahoe County
Date: 3 weeks ago
City: Centennial, CO
Salary:
$21
-
$28.89
per hour
Contract type: Full time
Description
The Clerk and Recorder's Office has an opening for a Motor Vehicle
Specialist or Senior Motor Vehicle Specialist.
Motor Vehicle Specialist
The Motor Vehicle (MV) Specialist is responsible for providing excellent
customer service, maintaining a positive attitude and being an effective
team player while performing a variety of duties associated with Arapahoe
County's Motor Vehicle division. This is an entry level position and must
complete an 8 week in house training and maintain a satisfactory performance
rating. Upon successful completion, the MV Specialist will have basic
knowledge of Colorado requirements and be proficient in the motor vehicle
syste
The MV Specialist may be reviewed after a period of hands-on training to
determine eligibility to progress to the next level. Progression is determined
by various factors, including but limited to; performance, error
rates, professionalism, customer service skills, ability to remain calm
and effectively communicate in a stressful and demanding work environment,
punctuality and attendance, and the ability to establish effective working
relationships with peers, the public and management.
With NO prior experience performing Motor Vehicle functions or working in a
Motor Vehicle Office, Our Anticipated Starting Rate Is
$21.00/hourSenior Motor Vehicle Specialist:
The Senior Motor Vehicle (MV) Specialist is responsible for providing
excellent customer service, maintaining a positive attitude and being an
effective team player while performing a variety of complex duties associated
with Arapahoe County's Motor Vehicle division. The Senior MV Specialist must
have successfully met the proficiency standards, primary duties, and job
function requirements of the MV Specialist and is required to work
independently on all transactions performed as a MV Specialist. This position
holds a higher level of knowledge within motor vehicle and provides additional
Complex Support.NOTE
The anticipated hiring range for a Motor Vehicle specialist is $21.00 to
$23.89 per hour, dependent upon qualifications.
The anticipated hiring range for a Senior Motor Vehicle specialist is $23.11
to $28.89 per hour, dependent upon qualifications.
This position is for the following location: Littleton Office-5334 South
Prince Street, Littleton, 80120
Duties
The following duty statements are illustrative of the essential functions of
the job and do not include other nonessential or marginal duties that may be
required. The County reserves the right to modify or change the duties or
Motor Vehicle Specialist
essential functions of the job at any time.
Assist customers via phone, mail, email or in person.
Collect fees and reconcile cash drawer daily.
Conduct The Following Types Of Transactions
Processing temporary registrations and permits
Emissions extensions
License plate renewals
New registration
Refinances
Add liens o Title transfers to include in and out of state
Leases and buy outs
Disability placard issuance o Special mobile machinery
Bond affidavits
Bill of sale
Salvage and manufactured homes
Expected to learn, understand, and stay current on all legislation
regarding Motor Vehicle
May assist with Election related duties
Senior Motor Vehicle Specialist
Independently performs Motor Vehicle Specialist transactions.
Collect fees and reconcile cash drawer daily.
Provides assistance, guidance, and share knowledge with MV Specialist.
Assists management with replying to customer inquiries via phone, email,
or mail.
Assist all customers via phone, mail, email or in person.
Assists with bookkeeping duties.
Assists with classroom and/or counter training.
Conducts research, identifies, and resolves complex title/registration issues.
May assist with Election related duties.
May assist with Special projects.
May assist in Fleet, dealer titles, duplicate titles, and other
back-office duties.
Expected to learn, understand, and stay cu rent on all legislation
Regarding Motor Vehicle. SKILLS & ABILITIES
Ability to read, understand, and interpret state statues, regulations,
and procedures applicable to the Motor Vehicle division.
Ability to become proficient in using and understanding the functions of the
computerized Motor Vehicle system.
Ability to understand and follow oral and written instructions.
Ability to research multiple sources for information.
Ability to memorize information and handle cash with a high degree of
accuracy.
Ability to multi task in a high stress environment is essential.
Effective verbal and written communications.
Knowledge of and proficiency in the use of personal computer equipment and
software such as MS Word, Excel, and Outlook
Flexible, punctual, reliable and willing to work paid overtime if necessary.
Ability to engage with customers and coworkers in a professional, articulate
and friendly manner.
Ability to establish and maintain effective working relationships with fellow
employees, the public and supervisors.
Ability to exercise tact and discretion in handling confidential
Information.BEHAVIORAL COMPETENCIES
Accountability
Accessibility
The Clerk and Recorder's Office has an opening for a Motor Vehicle
Specialist or Senior Motor Vehicle Specialist.
Motor Vehicle Specialist
The Motor Vehicle (MV) Specialist is responsible for providing excellent
customer service, maintaining a positive attitude and being an effective
team player while performing a variety of duties associated with Arapahoe
County's Motor Vehicle division. This is an entry level position and must
complete an 8 week in house training and maintain a satisfactory performance
rating. Upon successful completion, the MV Specialist will have basic
knowledge of Colorado requirements and be proficient in the motor vehicle
syste
The MV Specialist may be reviewed after a period of hands-on training to
determine eligibility to progress to the next level. Progression is determined
by various factors, including but limited to; performance, error
rates, professionalism, customer service skills, ability to remain calm
and effectively communicate in a stressful and demanding work environment,
punctuality and attendance, and the ability to establish effective working
relationships with peers, the public and management.
With NO prior experience performing Motor Vehicle functions or working in a
Motor Vehicle Office, Our Anticipated Starting Rate Is
$21.00/hourSenior Motor Vehicle Specialist:
The Senior Motor Vehicle (MV) Specialist is responsible for providing
excellent customer service, maintaining a positive attitude and being an
effective team player while performing a variety of complex duties associated
with Arapahoe County's Motor Vehicle division. The Senior MV Specialist must
have successfully met the proficiency standards, primary duties, and job
function requirements of the MV Specialist and is required to work
independently on all transactions performed as a MV Specialist. This position
holds a higher level of knowledge within motor vehicle and provides additional
Complex Support.NOTE
The anticipated hiring range for a Motor Vehicle specialist is $21.00 to
$23.89 per hour, dependent upon qualifications.
The anticipated hiring range for a Senior Motor Vehicle specialist is $23.11
to $28.89 per hour, dependent upon qualifications.
This position is for the following location: Littleton Office-5334 South
Prince Street, Littleton, 80120
Duties
The following duty statements are illustrative of the essential functions of
the job and do not include other nonessential or marginal duties that may be
required. The County reserves the right to modify or change the duties or
Motor Vehicle Specialist
essential functions of the job at any time.
Assist customers via phone, mail, email or in person.
Collect fees and reconcile cash drawer daily.
Conduct The Following Types Of Transactions
Processing temporary registrations and permits
Emissions extensions
License plate renewals
New registration
Refinances
Add liens o Title transfers to include in and out of state
Leases and buy outs
Disability placard issuance o Special mobile machinery
Bond affidavits
Bill of sale
Salvage and manufactured homes
Expected to learn, understand, and stay current on all legislation
regarding Motor Vehicle
May assist with Election related duties
Senior Motor Vehicle Specialist
Independently performs Motor Vehicle Specialist transactions.
Collect fees and reconcile cash drawer daily.
Provides assistance, guidance, and share knowledge with MV Specialist.
Assists management with replying to customer inquiries via phone, email,
or mail.
Assist all customers via phone, mail, email or in person.
Assists with bookkeeping duties.
Assists with classroom and/or counter training.
Conducts research, identifies, and resolves complex title/registration issues.
May assist with Election related duties.
May assist with Special projects.
May assist in Fleet, dealer titles, duplicate titles, and other
back-office duties.
Expected to learn, understand, and stay cu rent on all legislation
Regarding Motor Vehicle. SKILLS & ABILITIES
Ability to read, understand, and interpret state statues, regulations,
and procedures applicable to the Motor Vehicle division.
Ability to become proficient in using and understanding the functions of the
computerized Motor Vehicle system.
Ability to understand and follow oral and written instructions.
Ability to research multiple sources for information.
Ability to memorize information and handle cash with a high degree of
accuracy.
Ability to multi task in a high stress environment is essential.
Effective verbal and written communications.
Knowledge of and proficiency in the use of personal computer equipment and
software such as MS Word, Excel, and Outlook
Flexible, punctual, reliable and willing to work paid overtime if necessary.
Ability to engage with customers and coworkers in a professional, articulate
and friendly manner.
Ability to establish and maintain effective working relationships with fellow
employees, the public and supervisors.
Ability to exercise tact and discretion in handling confidential
Information.BEHAVIORAL COMPETENCIES
Accountability
Accessibility
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