Property Coordinator - #1408397

• Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position.****** Reporting to ­­­­­­­­­­­­the General Manager, the Operations Coordinat will work with Kimco’s in-house operations team, as well as its third-party call-center vendor to provide the highest degree of support to its tenants, customers, and associates.
  
  

Duties for this position include, but are not limited to:

SalesForce

• Routinely audit Sales Force for the following property information:Tenants
• Vendors
• First responders
• Municipal contacts
• Space plans & records
• Posting of training documents, emergency response material, national program guides, contracts, etc.
• Promote cross-region collaboration and use of Salesforce
• Conduct regular training sessions on the use of the Salesforce platform
  
  

Call Center Operations

• Provide oversight and direction to Kimco’s national call-center vendor. Monitory quality control of recorded calls, the accuracy of information collected, and ensure the proper routing of cases in Salesforce to the appropriate Kimco associate
• On a daily basis, review Salesforce cases to ensure tenant requests are being handled in accordance with Kimco protocol
• Customer satisfaction survey – review daily results from tenant satisfaction surveys. Understand drivers of positive and negative results and make recommendations for improvement. Investigate negative responses to address tenant concerns as needed
  
  

Property Operations

• Working in coordination with Kimco’s national property management team, the Customer Support Specialist will be responsible for sending email and text alerts during emergency situations
• Regularly communicate with the department through the Sales Force Chatter portal
  
  

Requirements

• The ideal candidate will have in-depth knowledge of SalesForce, Microsoft Word, Excel (inclusive of v-lookups, pivot tables and charts), PowerPoint and Outlook.
• Extensive experience in customer support at a corporate level.
• Strong communication skills are a must – both verbal and written.
• The candidate must be goal-oriented, a self-starter, and able to multi-task.
• Knowledge of the retail real estate industry is highly desired.
• The candidate should have a 4-year degree, or equivalent, relevant experience
  
  

The expected salary range for this position is between $55,000 and $65,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.

Kimco Realty is an Equal Opportunity Employer – Veteran/Disability