Contact Center Representative I - #1408729

City of Garland


Date: 1 day ago
City: Garland, TX
Contract type: Full time
Summary

Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.

Pay Range: (Depending on qualifications and experience)

Work Schedule: TBD

Essential Duties & Responsibilities

  • Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
  • Process service connections, disconnections, and transfers.
  • Assist customers regarding late payments and service restorations due to non-payment.
  • Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
  • Provide information about various utility programs and services.
  • Other duties as assigned.

Minimum Qualifications

  • High School Diploma or GED.
  • 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Physical Requirements & Work Environment

Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.

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