Contact Center Representative I - #1408729
City of Garland
Date: 3 weeks ago
City: Garland, TX
Contract type: Full time

Summary
Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.
Pay Range: (Depending on qualifications and experience)
Work Schedule: TBD
Essential Duties & Responsibilities
Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.
Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.
Pay Range: (Depending on qualifications and experience)
Work Schedule: TBD
Essential Duties & Responsibilities
- Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
- Process service connections, disconnections, and transfers.
- Assist customers regarding late payments and service restorations due to non-payment.
- Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
- Provide information about various utility programs and services.
- Other duties as assigned.
- High School Diploma or GED.
- 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.
Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
General Manager III - Distribution
DHL Supply Chain,
Garland, TX
1 week ago
As a General Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in developing and implementing strategic processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive...

Inventory Control Analyst
Crown Technical Systems,
Garland, TX
3 weeks ago
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to...

IT Technician
Crown Technical Systems,
Garland, TX
3 weeks ago
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to...
