Transportation Specialist - #1408755
Boca Recovery Center
Date: 3 weeks ago
City: Springfield, MA
Contract type: Full time

Position Title: Transportation Specialist
Location: On Site ' Springfield, Massachusetts
Department: Operations
Reports to: Director of Operations
Salary: Competitive, based on experience and qualifications
About Boca Recovery Center
Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.
Position Overview
The Transportation Specialist is responsible for safely transporting clients to and from the treatment facility, medical appointments, court hearings, employment-related obligations, and other approved destinations. The ideal candidate will be dependable, punctual, and maintain a strong sense of professionalism and confidentiality. Transportation Specialists play a vital role in supporting client engagement and access to care while upholding the organization's values and standards.
Key Responsibilities
Client Transportation
Boca Recovery Center offers a comprehensive benefits package, including:
Location: On Site ' Springfield, Massachusetts
Department: Operations
Reports to: Director of Operations
Salary: Competitive, based on experience and qualifications
About Boca Recovery Center
Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.
Position Overview
The Transportation Specialist is responsible for safely transporting clients to and from the treatment facility, medical appointments, court hearings, employment-related obligations, and other approved destinations. The ideal candidate will be dependable, punctual, and maintain a strong sense of professionalism and confidentiality. Transportation Specialists play a vital role in supporting client engagement and access to care while upholding the organization's values and standards.
Key Responsibilities
Client Transportation
- Transport clients safely and on time to scheduled appointments, external services, or housing as directed.
- Ensure all transportation activities align with client treatment plans and organizational protocols.
- Maintain a courteous, supportive, and non-judgmental attitude with all clients during transport.
- Perform pre-trip and post-trip vehicle inspections to ensure safe operating conditions.
- Maintain cleanliness and order in company vehicles.
- Report any vehicle issues or maintenance needs to the Director of Operations promptly.
- Comply with all local traffic laws, transportation regulations, and internal safety guidelines.
- Monitor client behavior during transport and report any concerns or incidents.
- Provide support and encouragement to clients during transitions between services.
- Maintain professional boundaries and de-escalate conflict if necessary during transportation.
- Complete accurate logs and reports for each trip, including mileage, client names, and trip purposes.
- Adhere to HIPAA regulations and confidentiality requirements at all times.
- Follow all company policies, including those related to emergency procedures and reporting.
- High School Diploma or equivalent required.
- Valid Massachusetts Driver's License with a clean driving record.
- Minimum of 1 year of experience in a client-facing transportation, security, or support role preferred.
- Experience in behavioral health, addiction recovery, or human services field is a plus.
- CPR certification required (or must be obtained within 30 days of hire).
- Must be able to pass background and motor vehicle record checks.
- Strong interpersonal and communication skills.
- Ability to remain calm and composed in high-pressure situations.
- Excellent time management and reliability.
- Compassionate and respectful approach to individuals in recovery.
- Capable of maintaining confidentiality and professional boundaries.
- Self-motivated with a strong sense of responsibility and teamwork.
Boca Recovery Center offers a comprehensive benefits package, including:
- Health Insurance
- Retirement Plans
- Disability Coverage
- Paid Time Off
- Professional Development Opportunities
- State-Required Trainings
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