Director of Operations - #1408823

At Encore Fire Protection, we’re more than just a fire protection company—we’re a people-first, service-obsessed, growth-minded team that just so happens to be great at keeping buildings (and the people in them) safe. For over 30 years, we’ve served the Northeast with a tried-and-true approach rooted in technical expertise, clear communication, and outstanding customer service.

What makes us different? Our people. That’s not just a catchy phrase or a slogan—it’s a core belief that drives everything we do. We know that great people build great companies, and we’re on the lookout for more of them.

Our continued growth has created an exciting opportunity for a Director of Operations to lead our new office in Norwalk, CT . This is a pivotal leadership role responsible for optimizing our service operations while building a strong, empowered team that delivers with excellence.

What You’ll Do

• Operational Leadership
• Own and drive operational strategies that keep our business running efficiently and effectively
• Continuously improve workflows to boost productivity and enhance service quality
• Keep compliance, safety, and customer experience at the forefront of every decision
• Team Leadership
• Lead and support a talented team of technicians, project managers, and administrative staff
• Foster a culture where people are encouraged to learn, grow, and do their best work
• Set clear expectations, provide regular feedback, and lead by example
• Performance & Accountability
• Define and monitor key performance indicators (KPIs) tied to service delivery, financial health, and safety
• Make data-informed decisions and proactively solve problems
• Champion a high-performance culture with shared accountability and strong results
• Strategic Planning
• Collaborate with senior leadership to set long-term goals and operational roadmaps
• Align resources and budgets with business priorities
• Constantly look for smarter, faster, and better ways to operate
• Culture Champion
• Embody Encore’s values—integrity, safety, service, and teamwork—in everything you do
• Create a workplace where people feel respected, supported, and motivated
• Embrace agility, open communication, and continuous improvement
  

What You’ll Need

• Bachelor’s degree in Business Administration, Engineering, or a related field
• 7+ years of operations leadership experience (fire protection or another field service industry is a huge plus)
• A collaborative, team-first leadership style that drives results
• Strong analytical chops with a data-first approach to problem-solving
• Solid understanding of regulatory compliance and service industry best practices
  
  

What You’ll Get

At Encore, we’re serious about building a culture where people love what they do—and are rewarded for the impact they make. Here’s a peek at what’s in it for you:

• Competitive salary based on experience, plus a performance-based bonus opportunity
• A results-focused work environment (work smarter, not harder)
• A flexible dress code—jeans most days, suits when the occasion calls for it
• Speaking of attire, we offer all employees Encore gear when they join the team.
• A culture that encourages creativity, feedback, and continuous improvement
• Access to leading edge web-based productivity tools.
• Participation in Fidelity 401(K) that includes employer match.
• Medical, Dental, and Vision benefits through Blue Cross.
• Company-paid life insurance policy of $50,000.
  
  

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.