Title Specialist II - #1408974

The Title & Records Specialist II position will be responsible for the accurate and efficient processing of vehicle titles by verifying title information is correct, accurately reassigning and releasing titles to clients, and interacting with clients and regulatory agencies to resolve title issues. Additional responsibilities will include knowledge of departmental policies and procedures for title release and follow-up on titles.

Job Responsibilities:

Review titles for negotiability, sign and reassign titles for sellers and buyers.

Complete application for new title on behalf of clients as needed.

Complete repossession affidavits as needed.

Complete affidavit of corrections as needed.

Answer communications from all clients on title questions and issues to resolution, escalating if necessary.

Troubleshoot and resolve title issues on behalf of all clients according to state specific title requirements.

Communicate effectively with BMV/DMV agencies.

Monitor aging of titles following departmental procedures and policies.

Process documents received from clients to complete title follow-up.

Assess and determine proper outcomes for title release requests.

Case management for escalated title issues.

Ensure the efficient and accurate registration of new dealers to the Auction, and maintains and updates the current dealer database and files.

Receive and distribute mail.

Receive and apply payments.

Process Seller Liability report.

Qualifications:

High School Diploma/GED and 3 years' experience in a related field.

OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.

OR 5 years' experience in a related field.

Must be willing to commute to our West Palm Beach location (gas/mileage reimbursed)

Title knowledge of all 50 states required.

Must Have Wholesale Title Experience.

Bilingual is a plus.

Must have strong organizational skills and be very detail oriented.

Ability to type and use 10-key proficiently required.

Effective communication skills and strong customer service attitude is required.

Ability to recognize title brands and other relevant notations related to titles is required.

Willingness to become a Notary is desired.

USD 17.74 - 26.59 per hour

Compensation:

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.